Brand Certified
Chipotle Mexican Grill
3.7(809 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
525 W Monroe St, Chicago, IL
60661, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(312) 379-0246
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/il/chicago/525-w-monroe-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1292
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Presidential Towers is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.7
809 reviews
5 stars
382
4 stars
174
3 stars
66
2 stars
29
1 star
158
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported rude and unprofessional staff, with many experiences of poor customer service and staff being dismissive or disrespectful.
Portion Sizes
Many reviews highlighted inconsistent and often small portion sizes, with several customers feeling they received significantly less food than expected.
Food Quality
Customers frequently complained about the quality of food, including stale ingredients, undercooked rice, and unsanitary conditions.
Order Accuracy
A significant number of reviews mentioned issues with incorrect orders, including missing items and wrong ingredients, particularly for online and delivery orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unkempt conditions affecting their dining experience.
- PPPhilip P.4 days ago5.0So I was having a low sugar experience and needed something right away. But I was a little low on cash. The safest thing I could eat was chipotle, but could only afford the kids menu today. These guys took care of me quick fast and in a hurry! All the guys that serve the food and the cashier tonight. They didn’t know I was having a medical emergency. They just did their jobs.
- OPOwen PorterDec 8, 20253.0Service was great, workers seemed to be in a good mood. Did not get up charged for anything I didn’t order. Portions were on the small side and the burrito wrap left a lot to be desired.
- PSPogo StickNov 13, 20251.0Stood inline with 3 other people and not being acknowledged while 4 employees were walking around, talking, laughing and blasting vulgar music. Felt very uncomfortable.Not coming back here.
- TWTheGrand WazooNov 1, 20251.0Literally just paid 18 dollars for a burrito with no hot ingredients. Skipped usual ingredients cause of how terrible they looked. Didn't open doors till 15 mins after posted opening time
- AGAlecia GOct 27, 20251.0If you have a missing or incomplete order, you cannot speak to anyone other than an automated answering service. We all know how much that helps when half of your order of wrong…not helpful in the least. I ordered two cheese quesadilla kids meals which both arrived tortilla only, no cheese. The lettuce on the burrito bowl was disgusting and rotten. I called multiple times and “the staff is too busy making bowls” to answer. How this is even acceptable is beyond me.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Presidential Towers located?
Chipotle Presidential Towers is located at 525 W Monroe St, Ste L1A, Chicago, IL 60661, next to the Presidential Towers.
What are the operating hours of Chipotle Presidential Towers?
Chipotle Presidential Towers is open from 10:30 AM to 9:00 PM Monday to Friday and from 10:45 AM to 9:00 PM on weekends.
Does Chipotle Presidential Towers offer pickup and delivery services?
Yes, Chipotle Presidential Towers offers both in-store pickup and delivery services.
How can I order from Chipotle Presidential Towers online?
You can order online through Chipotle's official website or via their app using the provided Apple App Store link.
What types of food does Chipotle Presidential Towers serve?
Chipotle offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.
Is Chipotle Presidential Towers LGBTQ+ friendly?
Yes, Chipotle Presidential Towers welcomes the LGBTQ+ community.
Can I sign up for rewards at Chipotle Presidential Towers?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
What nearby places can I visit before or after dining at Chipotle Presidential Towers?
Nearby you can visit Specialty’s Café & Bakery for coffee and sandwiches, LifeStart Fitness Monroe Canal for a workout, or L.A. Tan if you're interested in tanning services.
Are there other dining options near Chipotle Presidential Towers?
Yes, nearby dining options include I Dream of Falafel for Middle Eastern food, Bacino’s for pizza, and Venice Café for Italian cuisine.
Is there convenient parking near Chipotle Presidential Towers?
Yes, InterPark provides parking services close to Chipotle Presidential Towers, making your visit more convenient.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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