Chipotle Mexican Grill

3.7
802 reviews
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Business Details

525 W Monroe St, Chicago, IL
60661, United States
(312) 379-0246
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Presidential Towers is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
525 W Monroe St, Chicago, IL
60661, United States

Hours

Reviews

3.7
802 reviews
5 stars
379
4 stars
172
3 stars
65
2 stars
29
1 star
157

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and poor portion sizes.

Customer Service

Many reviews highlighted rude staff behavior and poor customer service experiences.

Food Quality

Customers frequently mentioned unsanitary conditions, stale food, and poorly prepared ingredients.

Speed of Service

While some praised the quick service during busy hours, others experienced long wait times and delays.

Cleanliness

Several reviews noted that the restaurant was dirty and unkempt, affecting the overall dining experience.
  • PS
    Pogo Stick
    Nov 13, 2025
    1.0
    Stood inline with 3 other people and not being acknowledged while 4 employees were walking around, talking, laughing and blasting vulgar music. Felt very uncomfortable.Not coming back here.
  • TW
    TheGrand Wazoo
    Nov 1, 2025
    1.0
    Literally just paid 18 dollars for a burrito with no hot ingredients. Skipped usual ingredients cause of how terrible they looked. Didn't open doors till 15 mins after posted opening time
  • AG
    Alecia G
    Oct 27, 2025
    1.0
    If you have a missing or incomplete order, you cannot speak to anyone other than an automated answering service. We all know how much that helps when half of your order of wrong…not helpful in the least. I ordered two cheese quesadilla kids meals which both arrived tortilla only, no cheese. The lettuce on the burrito bowl was disgusting and rotten. I called multiple times and “the staff is too busy making bowls” to answer. How this is even acceptable is beyond me.
  • BR
    Born Rattler
    Oct 25, 2025
    5.0
    Benz my server was absolutely amazing. She not only gave me the best portion sizes of all time but she was so easy to talk to and communicate with. 10/10 would recommend this chipotle for big eaters.
  • SE
    Scott E
    Oct 24, 2025
    1.0
    I had almost all the vegetables in my bowl and one of them was not properly cleaned because I felt like I was eating sand. Super-gritty texture!
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Frequently Asked Questions About Chipotle Mexican Grill

Where is Chipotle Presidential Towers located?

Chipotle Presidential Towers is located at 525 W Monroe St, Ste L1A, Chicago, IL 60661, next to the Presidential Towers.

What are the operating hours of Chipotle Presidential Towers?

Chipotle Presidential Towers is open from 10:30 AM to 9:00 PM Monday to Friday and from 10:45 AM to 9:00 PM on weekends.