Business Details
About
Mexican Restaurant
Chipotle Franklin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
460 reviews
5 stars
192
4 stars
126
3 stars
56
2 stars
19
1 star
67
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.
Food Quality
Customers reported inconsistent food quality, with issues such as cold food, small portions, and missing ingredients.
Cleanliness
While some customers noted cleanliness, others mentioned unpleasant odors and unsanitary conditions.
Order Accuracy
Many customers experienced issues with incorrect or incomplete orders, particularly with online and pickup orders.
Staff Behavior
Several reviews pointed out unprofessional behavior from staff, including rudeness and lack of attentiveness.
- AFAlexander FengOct 28, 20252.0Portions given were tiny compared to other Chipotles around the area.
- ACAngel Arroyo CarrilloOct 28, 20251.0A young girl with blue hair was working at the front counter at chipotle giving out mean looks it became evident that this individual lacked any understanding of the responsibilities associated with working in a restaurant or the fundamental principles of customer service. Their behavior was highly disrespectful and devoid of any semblance of politeness from the outset.. will never go to any chipotle ever again this was my first time and I was easily disappointed. To top it off she was the manager and when I asked for her Gm she said i don’t know where he at! So disappointed!
- APAmar PattabiramanOct 25, 20255.0Staff was kind and clearly work very hard to maintain a clean kitchen and prep all food. Thanks!
- NBN BSep 25, 20251.0Aroma of cleaner in the air makes my appetite go away. Also, the food has become dry and old. And tastes slightly like cleaner.
- CSCami SAug 26, 20251.0Once the delivery was so slow. The order took one hour and the meat was warm and slightly off by the time it got to me. The next morning I was violently ill with food poisoning. I believe the meat sat and baked in a car for an hour plus.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill Franklin offer?
Chipotle Franklin offers Mexican fast-casual cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What are the operating hours of Chipotle Mexican Grill Franklin?
Open Monday to Friday from 10:30 AM to 6:00 PM, Saturday from 10:45 AM to 4:00 PM, and closed on Sundays.
Does Chipotle Franklin offer takeout and delivery services?
Yes, services include in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill Franklin located?
It's located at 233 W Lake St, Cook, Chicago, IL 60606, two blocks west of the Clark/Lake EL stop.
How can I place an online order for Chipotle Franklin?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle Franklin have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What are some nearby restaurants around Chipotle Franklin that I could visit?
Nearby dining options include Leona's Pizzeria & Restaurant for pasta, Mixed Greens for salads and American food, UB Dogs for hot dogs, 5411 Empanadas for Latin American cuisine, Naansense for Indian and burgers, Perry's Deli for sandwiches, Taza Cafe for Mediterranean cuisine, and Biggby Coffee for casual dining.
Are there parking options near Chipotle Franklin?
Yes, nearby parking facilities include InterPark and Lake and Franklin iParkit Garage for convenient vehicle parking.
What public transit options are close to Chipotle Franklin?
The restaurant is located two blocks west of the Clark/Lake EL stop, making it easily accessible via Chicago's 'L' train system.
What other services or businesses are located near Chipotle Franklin?
Nearby businesses include Brazilian Bikini Waxing By Diana (beauty salon), USA Council of Serra International (community services), Mavens (IT company), Atlas Stationers (office equipment), Diana's Nail and Spa, and KeyMe (locksmith).