Brand Certified
Chipotle Mexican Grill
3.8(465 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
233 W Lake St, Chicago, IL
60606, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(312) 263-6230
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/il/chicago/233-w-lake-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=91
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Franklin is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.8
465 reviews
5 stars
194
4 stars
126
3 stars
57
2 stars
19
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times for both in-person and online orders.
Food Quality
Feedback indicated inconsistent food quality, with complaints about small portions, cold food, and incorrect ingredients.
Cleanliness
While some reviews praised the cleanliness of the location, others noted unpleasant odors and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers expressed satisfaction with the food quality and service, highlighting specific staff members for their excellent service.
- JGJC GFeb 11, 20261.0I order bowl I got tacos people are rude and cheap I’m paying over 15 bucks for lettuce this company got greedy never again I rather go get two dollars tacos
- CRCatherine RenéeFeb 5, 20265.0Whoever was on grill cooking the steak on 2/5 around lunch time, KEEP THEM THERE AND GIVE THEM A RAISE
- MEMike EDec 10, 20251.0Totally messed up my mobile app order. I ordered and paid for guacamole which wasn’t included. I also ordered fresh tomato salsa which wasn’t included. And I didn’t order cheese and sour cream which wasn’t added and I cannot eat.
- MLMatthew LauritsenDec 10, 20255.0This is the best Chipotle in Chicago. I go there just about every day for lunch. Always good, always friendly, always fast.
- ACAngel Arroyo CarrilloOct 28, 20251.0A young girl with blue hair was working at the front counter at chipotle giving out mean looks it became evident that this individual lacked any understanding of the responsibilities associated with working in a restaurant or the fundamental principles of customer service. Their behavior was highly disrespectful and devoid of any semblance of politeness from the outset.. will never go to any chipotle ever again this was my first time and I was easily disappointed. To top it off she was the manager and when I asked for her Gm she said i don’t know where he at! So disappointed!
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill Franklin offer?
Chipotle Franklin offers Mexican fast-casual cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced real ingredients.
What are the operating hours of Chipotle Mexican Grill Franklin?
Open Monday to Friday from 10:30 AM to 6:00 PM, Saturday from 10:45 AM to 4:00 PM, and closed on Sundays.
Does Chipotle Franklin offer takeout and delivery services?
Yes, services include in-store pickup and delivery options for customer convenience.
Where is Chipotle Mexican Grill Franklin located?
It's located at 233 W Lake St, Cook, Chicago, IL 60606, two blocks west of the Clark/Lake EL stop.
How can I place an online order for Chipotle Franklin?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle Franklin have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and get exclusive offers.
What are some nearby restaurants around Chipotle Franklin that I could visit?
Nearby dining options include Leona's Pizzeria & Restaurant for pasta, Mixed Greens for salads and American food, UB Dogs for hot dogs, 5411 Empanadas for Latin American cuisine, Naansense for Indian and burgers, Perry's Deli for sandwiches, Taza Cafe for Mediterranean cuisine, and Biggby Coffee for casual dining.
Are there parking options near Chipotle Franklin?
Yes, nearby parking facilities include InterPark and Lake and Franklin iParkit Garage for convenient vehicle parking.
What public transit options are close to Chipotle Franklin?
The restaurant is located two blocks west of the Clark/Lake EL stop, making it easily accessible via Chicago's 'L' train system.
What other services or businesses are located near Chipotle Franklin?
Nearby businesses include Brazilian Bikini Waxing By Diana (beauty salon), USA Council of Serra International (community services), Mavens (IT company), Atlas Stationers (office equipment), Diana's Nail and Spa, and KeyMe (locksmith).
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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