Business Details
About
Mexican Restaurant
Chipotle Jackson is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
4.0
925 reviews
5 stars
466
4 stars
230
3 stars
103
2 stars
38
1 star
88
What are people saying?
AI-generated from recent customer reviews
Portion Sizes
Many customers reported consistently small portion sizes, often feeling shortchanged on ingredients.
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with complaints about attitudes and service quality.
Food Quality
Several customers noted issues with food quality, including cold or undercooked items and hair found in meals.
Cleanliness
The dining area was frequently described as dirty, with customers having to clean tables before sitting down.
Inconsistent Experience
While some customers had positive experiences, many others reported dissatisfaction, indicating a lack of consistency in service and food quality.
- BHBrian Haslett3 days ago5.0They made me a darn good burrito, which I bought with a side of guac and chips (I felt saucy). Customized just how I like it, ordered online, everything was there (which doesn't always happen). Would highly recommend.
- RSR Sarah4 days ago1.0worst customer service ever. the lady (i think she is hispanic) who was at the counter was so so rude. kept rolling her eyes and seemed annoyed???? i asked her a question and she rolled her eyes and said she got no idea. noticed that there are numerous bad reviews about this lady. can the management do sth about it?
- YFYvonne FarmerJan 4, 20261.0My friend and I just recently ate at this location. We both ordered tacos and sat down to eat. We noticed that the tacos were cold. My friend asked about this and was told customers have to request that the tacos be heated. I never had this happen before. Is it like this at all the Chipotle restaurants now?
- BBbecky bouttonJan 2, 20261.0Loaded my cup up with brown guac. Gross.
- DLDee LoopeDec 1, 20251.0I Love chipotle! However, I notice there wasn’t any diversity in this chipotle. Only one ethnicity but look at the world we living in. But anyways, I had to repeat my order twice. The lady who did the salsa skipped the guys order in front of me to do mine and I’m like ma’am the burrito is next and then me.Almost as in lets rush her out of here. And didn’t even apologize to the gentleman in front of me! Once the young lady completed my salsas I began to ask for vinaigrette twice and I pointed to the small cups that were in the front. The two that were bagging completely ignored me. So as I’m walking to the cashier the young lady who was bagging asked the guy between the salsa lady and the cashier. What did I have? He said Barbacoa bowl and two hard shells. The young lady next to the cashier literally grabs the hard shells that are covered in a burrito bowl and shakes it almost breaking my shells. I cringed! If I wanted broken up shells I would’ve just ordered chips. But anywho, I proceed to point at the new sauce they have red chimichurri sauce that was placed in front of the guacamole and lettuce; thinking it was vinaigrette asking if I may have one. The cashier Monica says that’s not vinaigrette it’s chimichurri. I said oh okay, may I have a vinaigrette she said yes and gave my total. I pay and leave. Also no other hot sauces no forks just spoons and knives. As I get to my destination I look in my bag and guess what?!?! NO VINAIGRETTE! AFTER I ASKED FOUR TIMES.When I say I wanted to just throw the entire dry, cold bowl away! I always eat it with vinaigrette. My issue is with comprehending and listening. Instead of trying to rush ppl out because of throughput! LISTEN! I will NEVER BE COMING BACK TO THIS LOCATION! SMH. I couldn’t even finish the food. SMH.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food does Chipotle Mexican Grill at 10 E Jackson Blvd offer?
Chipotle offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the opening hours for Chipotle Mexican Grill on weekdays?
From Monday to Friday, Chipotle is open from 10:30 AM to 10:00 PM.
Does Chipotle Mexican Grill at 10 E Jackson Blvd provide pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
How can I order food online from Chipotle Mexican Grill at this location?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available at https://apps.apple.com/us/app/chipotle/id327228455.
Does Chipotle Mexican Grill offer catering services at the 10 E Jackson Blvd location?
Yes, catering services are available at this location.
Where is Chipotle Mexican Grill located in Chicago?
The restaurant is located at 10 E Jackson Blvd, Chicago, IL 60604, USA.
Is Chipotle Mexican Grill at Jackson Blvd inclusive and welcoming to the LGBTQ community?
Yes, this location welcomes LGBTQ customers.
Which nearby university campuses can I visit before or after dining at Chipotle?
DePaul University campuses such as the Digital Cinema Stage, Continuing and Professional Education (CPE), School of Public Service, and the College of Communication are close by and great to visit.
Are there other dining options close to Chipotle at 10 E Jackson Blvd?
Yes, nearby restaurants include Fontano's Subs, Pazzo's Cucina Italiana, and Jimmy John's sandwich shop.
Can I find electronics or mobile phone stores near Chipotle Mexican Grill?
Yes, RadioShack is nearby offering electronics and mobile phone products, which might be convenient if you want to shop before or after your meal.