Business Details
About
Mexican Restaurant
Chipotle Madison & State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
966 reviews
5 stars
428
4 stars
225
3 stars
123
2 stars
55
1 star
135
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers praised the taste and freshness of the food, there were numerous complaints about undercooked ingredients and incorrect orders.
Customer Service
Customer service received significant criticism for being rude and unhelpful, with multiple reports of staff arguing with customers and showing poor attitudes.
Cleanliness
The restaurant's cleanliness was frequently mentioned as a major issue, with reports of dirty tables, unsanitary conditions, and unkempt restrooms.
Efficiency
Some customers appreciated the quick service during busy hours, but others experienced long wait times and disorganization, particularly with online orders.
Portion Sizes
There were mixed reviews regarding portion sizes, with some customers feeling they received generous servings while others complained about stingy portions.
- JPJailyn Powers3 days ago1.0The lady on the line at 145pm on 11/22. Had a very nasty attitude she didn’t want to get no pico when I asked for it because they were out of it on the line she had an attitude about that. Was slamming stuff down and rushing on my order it was nobody in there so I’m unsure of what the rush was. And the lady at the register. My meal was for here they didn’t give me a tray, and then pushed my food toward me. And I will be calling corporate .
- SJsaul silva juarezOct 28, 20251.0You said i was 30 min late and that’s the reason my food was stolen???, so it’s my fault???? In fact ITS YOUR FAULT MY FOOD GOT STOLEN! It’s your fault, because how did that happen?? Make it make sense!!! “Please be here on time” Where in chipotle policy does it say that ?? This was absolutely not acceptable. 😑 But thanks for remaking my order that was stolen! How??? How about you tell me???
- SAsebastian facundo alvarezOct 28, 20254.0Muy buena comida
- PRP RouseOct 25, 20252.0Am not sure if what I said was random or this location has a serious issue but I will not eat out of their anymore. Service is fast especially if guests know what they want.
- DSDeepak SOct 23, 20252.0Bad ambience, not clean. Rice was not cooked properly.
Frequently Asked Questions About Chipotle Mexican Grill
What types of food can I order at Chipotle Mexican Grill Madison & State?
Chipotle offers customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and without artificial colors or preservatives.
What are the operating hours of Chipotle Mexican Grill at 8 E Madison St?
The restaurant is open Monday to Friday from 10:45 AM to 10:00 PM, and on Saturday and Sunday from 11:00 AM to 8:00 PM.
Does Chipotle Mexican Grill Madison & State offer delivery and pickup options?
Yes, they provide both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in Chicago?
It is located at 8 E Madison St, Chicago, IL 60602, directly across from the Target store.
Can I order Chipotle through a mobile app?
Yes, you can order through the Chipotle app available on the Apple App Store or via their online ordering website.
Does Chipotle Mexican Grill Madison & State accept credit cards and gift cards?
Yes, they accept credit cards and offer gift cards as payment options.
Is the Chipotle Mexican Grill Madison & State location LGBTQ+ friendly?
Yes, the restaurant welcomes LGBTQ+ customers.
What nearby places can I visit before or after dining at Chipotle Madison & State?
You can visit nearby places such as the REACH Group Christian Conference Center, Muchin College Prep, or the Tropical Smoothie Cafe for a healthy drink option before or after your meal.
Are there other dining options near Chipotle Mexican Grill Madison & State?
Yes, nearby dining options include Jimmy John's sandwich shop, Tropical Smoothie Cafe, and Garrett Popcorn Shops for desserts and snacks.
How can nearby transportation or locations help me find Chipotle at Madison & State?
Chipotle is conveniently located across from the Target store on East Madison Street, near landmarks like Muchin College Prep and the REACH Group Christian Conference Center, which can help orient you when visiting.