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Brand Certified

Chipotle Mexican Grill

3.8
(975 reviews)

Business Details

8 E Madison St, Chicago, IL
60602, United States
(312) 629-3662

About

Mexican Restaurant
Chipotle Madison & State is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8 E Madison St, Chicago, IL
60602, United States

Hours

Reviews

3.8
975 reviews
5 stars
431
4 stars
227
3 stars
122
2 stars
56
1 star
139

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported unsanitary conditions, including dirty tables and restrooms.

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and lack of professionalism.

Food Quality

While some customers enjoyed the food, there were consistent complaints about undercooked rice, small portions, and incorrect orders.

Atmosphere

The restaurant's atmosphere was often described as uninviting, with issues such as noise from large groups and a general lack of cleanliness.
  • GC
    Gabrielle Curry
    Feb 11, 2026
    5.0
    I was on my way to a doctor’s appointment on 2/9 at 11:20 a.m. and stopped in, fully expecting not to enjoy my food because I’ve had a bad sinus infection and couldn’t taste or smell anything. There was a long line, but no problem. I ordered my bowl and a small drink, sat down, and honestly thought it wouldn’t make a difference. Then I took my first bite and to my surprise, I could taste it. Not just taste it, but it tasted exactly like Chipotle did 20 years ago when I first tried it. It instantly brought back memories I didn’t even realize I’d forgotten: standing in line at the Chipotle on 95th, watching them roll my burrito, going home, taking my first bite, and offering my little sister a taste only for her to say she wished she had gotten Chipotle instead of McDonald’s because it was that good. This meal was more than food; it was a moment. Huge thanks to the employees at this location for bringing that quality and flavor back. Please keep up the great work.
  • AR
    Andrei Rusu
    Jan 21, 2026
    5.0
    Quite good except for a few homeless men around and some people fighting with the workers
  • PP
    parita pipalia
    Dec 29, 2025
    1.0
    I ordered veggie bowl with white rice. Went back to work to noticed the rice was very under cooked. Half of the rice grains were not cooked at all. My food was not edible n I had to discard it. Unacceptable.
  • CC
    Chita Chita
    Dec 28, 2025
    1.0
    SERVICE AND CUSTOMER SERVICE IS HORRIBLE. I QUESTION THE CLEANLINESS OF THE STORE AT NIGHT W/ THE NATS. MANAGER IS NOT UP TO MANAGING PEOPLE OR CREW.
  • PS
    Pritam Sonavne
    Dec 20, 2025
    1.0
    This restaurant clearly doesn’t know what the offer is. It’s clear written Christmas sweater or over the top sweater. When I showed this message they just denied it’s not right. Do chipotle !! It’s not about money. It’s about words!

Brand Certified Facts from Chipotle Mexican Grill

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Certified February 22, 2026Yext Knowledge Graph
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