Brand Certified
Chipotle Mexican Grill
3.7(413 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
311 S Wacker Dr, Chicago, IL
60606, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(312) 291-4949
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/il/chicago/311-s-wacker-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2153
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle 311 S. Wacker is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.7
413 reviews
5 stars
170
4 stars
110
3 stars
42
2 stars
26
1 star
65
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, including small portions, missing ingredients, and unsatisfactory preparation.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food preparation areas.
Ingredient Availability
Customers noted that the location frequently ran out of key ingredients, especially during peak hours.
Overall Experience
Overall, the location received a significant amount of negative feedback, with many customers expressing disappointment and suggesting to avoid this Chipotle.
- CCCtgb22 days ago5.0I swung by Chipotle Mexican Grill and, honestly, it hit the spot when I wanted a quick and customizable meal without any fuss. The build-your-own setup means you get exactly what you want — I went with a burrito bowl packed with rice, black beans, grilled chicken, plenty of salsa, and guac. Everything tasted fresh and well seasoned, and it never takes long to get your food, which is perfect when you’re on the go. The vibe is casual and straightforward (fast counter service, no table service), but that’s exactly what I was looking for — simple, decent quality Mexican-inspired food at a fair price. Not fancy, but reliably satisfying every time.
- KMKyle Martin2 days ago1.0As many others have said, this location has just about the worst service I’ve ever experienced with order collection. Doesn’t matter if you are notified that your food is ready, will still have to wait and wait and wait.
- BBBEFFeb 19, 20261.0Always late. Always smaller than every other Chipotle. Super busy. Messed up my last 3 orders. Never again.
- DMDaniel MendezFeb 10, 20265.0The workers there need a raise, they real for helping me out when the app wasn’t working
- MFMichael FehlmanFeb 5, 20262.0Long time Chipotle customer here. I’ve ordered in person through app and through DoorDash multiple times here and have had more disappointing experiences here than any single other location. DO NOT COME HERE DURING WEEKDAY LUNCHTIME EVER. This location consistently has horrible lines and atrociously bad wait times for online orders. It’s incredible to see a location be this consistent at being this bad. My alternative recommendation is the Qdoba location at wells and van Buren. Never a bad wait there there.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located in Chicago?
Chipotle Mexican Grill is located at 311 S Wacker Dr, Chicago, IL 60606, across from the Willis Tower.
What are the opening hours of Chipotle Mexican Grill at 311 S. Wacker?
The restaurant is open Monday to Friday from 10:30 AM to 8:00 PM, and on Saturday and Sunday from 10:30 AM to 5:00 PM.
Does Chipotle at 311 S. Wacker offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services for your convenience.
Can I order Chipotle food online or via an app?
Yes, you can order online at https://order.chipotle.com/ or through the Chipotle app available in the Apple App Store.
What type of food does Chipotle Mexican Grill serve?
Chipotle serves customizable Mexican-inspired fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads with responsibly sourced ingredients.
How can I contact the Chipotle Mexican Grill at 311 S. Wacker by phone or email?
You can call them at +1 312-291-4949 or email il.2153.SWacker@chipotle.com for inquiries.
Are there any popular nearby places to visit around Chipotle at 311 S. Wacker?
Yes, the restaurant is located across from the Willis Tower, a major Chicago landmark worth visiting before or after your meal.
Which nearby businesses might Chipotle customers find useful around 311 S. Wacker?
Nearby businesses include Kensium Solutions LLC (software development), AT&T (telecommunications), and BigShoulders Coffee (cafe), offering options for work, connectivity, and caffeine.
Is it convenient to get to Chipotle Mexican Grill near public transit or business districts?
Yes, located in the heart of downtown Chicago near major offices and transit options, Chipotle is easy to access for both commuters and visitors.
Does Chipotle Mexican Grill support any sustainability or food integrity principles?
Yes, Chipotle prioritizes responsibly sourced, real ingredients without artificial additives and promotes humane and sustainable farming practices.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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