Brand Certified
Chipotle Mexican Grill
3.8(394 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
230 West Monroe Street, Chicago, IL
60606, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(312) 727-0054
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/il/chicago/230-west-monroe-street?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=655
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle 230 W. Monroe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.8
394 reviews
5 stars
162
4 stars
107
3 stars
42
2 stars
31
1 star
52
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including undercooked rice, small portions, and instances of food contamination.
Service Issues
Numerous reviews highlighted poor service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers expressed concerns about cleanliness, noting dirty tables and unsanitary conditions.
Efficiency
Some reviews praised the speed of service during busy hours, indicating that the staff can be efficient despite the challenges.
- JPJevin PatelJan 22, 20261.0I usually enjoy Chipotle and order the Veggie Bowl because I’m a vegetarian. Somehow there were pieces of chicken mixed into my bowl. This was disappointing, as it completely defeats the purpose of ordering a vegetarian meal and dietary preferences and restrictions should be taken seriously. I had to stop eating my meal, which was frustrating and wasteful. This experience was extremely disappointing. I hope the staff can be more careful about cross-contamination going forward, especially for customers who specifically order vegetarian options.
- TLTeairra LashNov 19, 20251.0I experienced RACIAL activity yesterday it was my first time and it was so dis heartening 😭💔As walking to the front door I noticed it was closed but the cooks was still in the front I knocked they didn’t acknowledge me or even looked up I went to the other door and knocked cause maybe that was the wrong door so I went over there they looked up and still didn’t acknowledge me I was picking up a delivery that was just chips. So I went to the receptionist that was next door and asked what’s going on how do I get my order he said just knock a little harder and told me they come to the side door to give food so I went and knocked again they looked up and looked down 😔I went to the other side same results so I decided to walk to my car and I see other delivery drivers walking up they they came and gave her food quick she was Mexican . so I got out my car and asked why did I get ignored she said “you was banging too hard “ which was after the receptionist told me to knock a lil harder I felt so sad 💔💔💔someone else walked up and they came very quickly for the other guy as well he was white..I felt my skin tone made them judge me
- IMIts MeNov 13, 20252.0My review is only for the food and some part of the service at this location. The address is a bit weird. Its mostly likely Franklin street. but goes as Monroe. I have been there a couple of times (8-10 times), but today is the last time I will ever go there. Usual pattern - Chicken bowl - may be 4-6 pieces of chicken - past orders today's order - steak bowl - find me steak in it. photos attached. May be 3 or 4 pieces. Not expecting the bowl to be overloaded BUT felt like they are intended to put in less of everything. One scoop of rice little bit of steak or chicken or whatever Rest of the toppings---don't mention. First photo - when the bowl is "full". Second photo - after I ate some of the food. you might find 3 or 4 pieces of steak there.
- KVK VidavitchyOct 27, 20255.0They're really fast during the lunch rush, food is fresh, and the portions are good. I appreciate the hard work of the employees at this location!!!
- SEScott EOct 24, 20251.0It seemed like there was sand in my food. I had a burrito bowl with all the vegetables and at least one of them was not properly washed because the texture was super gritty!!!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 230 W. Monroe Street?
The restaurant is open Monday through Thursday from 10:30 AM to 8:00 PM and on Friday from 10:30 AM to 7:00 PM. It is closed on Saturdays and Sundays.
Where is Chipotle Mexican Grill located in Chicago?
It is located at 230 West Monroe Street, 2 blocks north of the Willis Tower in Chicago, IL 60606.
Does Chipotle Mexican Grill offer online ordering and delivery services?
Yes, Chipotle offers in-store pickup and delivery services and you can order online via their website or app.
How can I contact Chipotle Mexican Grill at 230 W. Monroe for inquiries?
You can reach them by phone at +1 312-727-0054 or email at il.0655.wmonroe@chipotle.com.
What kind of food does Chipotle Mexican Grill offer?
Chipotle specializes in fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients and no artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, according to their Google attributes, this location welcomes LGBTQ customers.
Are there any nearby places of interest that I can visit before or after dining at Chipotle on 230 W. Monroe Street?
Yes, you can visit the Willis Tower, which is just 2 blocks south. Nearby coffee shops such as Caffè RōM and fitness facilities like Women's Workout World are also close by.
How can nearby public services and offices around Chipotle 230 W. Monroe benefit visitors?
Nearby professional and legal offices such as Falkenberg Ives LLP and Ridge Law Group might be convenient for clients to grab a meal at Chipotle during business hours.
What nearby amenities are available for travelers dining at Chipotle Mexican Grill 230 W. Monroe?
Close to the restaurant is the NetJets Sales Office for airline and travel services as well as Chase Bank for banking needs, ideal for travelers or visiting professionals.
How can I stay updated with Chipotle's latest offers and information?
You can follow their social media accounts on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, YouTube, and Pinterest.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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