Business Details
About
Mexican Restaurant
Chipotle 230 W. Monroe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.8
391 reviews
5 stars
161
4 stars
107
3 stars
42
2 stars
31
1 star
50
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude staff and poor service, with many expressing frustration over long wait times and incorrect orders.
Food Quality
There were numerous complaints about food quality, including undercooked rice, gritty vegetables, and small portion sizes.
Efficiency
Some customers praised the speed of service during busy hours, noting quick turnaround times for orders.
Cleanliness
Several reviews highlighted issues with cleanliness, including dirty tables and unsanitary food handling practices.
Order Accuracy
Many customers experienced problems with online orders, including missing items and incorrect food preparation.
- TLTeairra Lash5 days ago1.0I experienced RACIAL activity yesterday it was my first time and it was so dis heartening 😭💔As walking to the front door I noticed it was closed but the cooks was still in the front I knocked they didn’t acknowledge me or even looked up I went to the other door and knocked cause maybe that was the wrong door so I went over there they looked up and still didn’t acknowledge me I was picking up a delivery that was just chips. So I went to the receptionist that was next door and asked what’s going on how do I get my order he said just knock a little harder and told me they come to the side door to give food so I went and knocked again they looked up and looked down 😔I went to the other side same results so I decided to walk to my car and I see other delivery drivers walking up they they came and gave her food quick she was Mexican . so I got out my car and asked why did I get ignored she said “you was banging too hard “ which was after the receptionist told me to knock a lil harder I felt so sad 💔💔💔someone else walked up and they came very quickly for the other guy as well he was white..I felt my skin tone made them judge me
- IMIts MeNov 13, 20252.0My review is only for the food and some part of the service at this location. The address is a bit weird. Its mostly likely Franklin street. but goes as Monroe. I have been there a couple of times (8-10 times), but today is the last time I will ever go there. Usual pattern - Chicken bowl - may be 4-6 pieces of chicken - past orders today's order - steak bowl - find me steak in it. photos attached. May be 3 or 4 pieces. Not expecting the bowl to be overloaded BUT felt like they are intended to put in less of everything. One scoop of rice little bit of steak or chicken or whatever Rest of the toppings---don't mention. First photo - when the bowl is "full". Second photo - after I ate some of the food. you might find 3 or 4 pieces of steak there.
- KVK VidavitchyOct 27, 20255.0They're really fast during the lunch rush, food is fresh, and the portions are good. I appreciate the hard work of the employees at this location!!!
- SEScott EOct 24, 20251.0It seemed like there was sand in my food. I had a burrito bowl with all the vegetables and at least one of them was not properly washed because the texture was super gritty!!!
- GAGuillermo AldOct 8, 20254.0Qué buena comida!!!! Bowls que los prepararon a nuestro gusto. Muy bueno todo. Chips con guacamole...muy bien!!!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 230 W. Monroe Street?
The restaurant is open Monday through Thursday from 10:30 AM to 8:00 PM and on Friday from 10:30 AM to 7:00 PM. It is closed on Saturdays and Sundays.
Where is Chipotle Mexican Grill located in Chicago?
It is located at 230 West Monroe Street, 2 blocks north of the Willis Tower in Chicago, IL 60606.
Does Chipotle Mexican Grill offer online ordering and delivery services?
Yes, Chipotle offers in-store pickup and delivery services and you can order online via their website or app.
How can I contact Chipotle Mexican Grill at 230 W. Monroe for inquiries?
You can reach them by phone at +1 312-727-0054 or email at il.0655.wmonroe@chipotle.com.
What kind of food does Chipotle Mexican Grill offer?
Chipotle specializes in fast-casual Mexican cuisine with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients and no artificial colors, flavors, or preservatives.
Is Chipotle Mexican Grill welcoming to the LGBTQ community?
Yes, according to their Google attributes, this location welcomes LGBTQ customers.
Are there any nearby places of interest that I can visit before or after dining at Chipotle on 230 W. Monroe Street?
Yes, you can visit the Willis Tower, which is just 2 blocks south. Nearby coffee shops such as Caffè RōM and fitness facilities like Women's Workout World are also close by.
How can nearby public services and offices around Chipotle 230 W. Monroe benefit visitors?
Nearby professional and legal offices such as Falkenberg Ives LLP and Ridge Law Group might be convenient for clients to grab a meal at Chipotle during business hours.
What nearby amenities are available for travelers dining at Chipotle Mexican Grill 230 W. Monroe?
Close to the restaurant is the NetJets Sales Office for airline and travel services as well as Chase Bank for banking needs, ideal for travelers or visiting professionals.
How can I stay updated with Chipotle's latest offers and information?
You can follow their social media accounts on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), LinkedIn, YouTube, and Pinterest.