Chipotle Mexican Grill

3.7
720 reviews
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Business Details

6 W Grand Ave, Chicago, IL
60654, United States
(312) 828-0613
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle River North is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6 W Grand Ave, Chicago, IL
60654, United States

Hours

Reviews

3.7
720 reviews
5 stars
315
4 stars
172
3 stars
73
2 stars
35
1 star
125

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unhelpful staff, with many experiences highlighting a lack of attentiveness and professionalism.

Portion Sizes

Many reviews indicated that portion sizes, especially for protein, were noticeably smaller than at other locations, leading to dissatisfaction.

Food Quality

Customers frequently mentioned issues with food quality, including cold meals, undercooked rice, and stale ingredients.

Order Accuracy

A significant number of reviews noted problems with incorrect orders, including wrong items and missing components.

Cleanliness

Several customers expressed concerns about the cleanliness of the restaurant, including unsanitary conditions and disorganized service.
  • MP
    Mark Plunkett
    Nov 18, 2025
    5.0
    Well run, great service
  • TT
    Turtlehead_47
    Nov 9, 2025
    1.0
    How yall send a bowl a SALAD and chips with guac when the order was A bowl ,BURRITO, and chips with guac
  • VP
    Victor Pimentel
    Nov 4, 2025
    5.0
    When I travel to USA, Chipotle is my first place to visit for lunch or dinner. Good prices and good food.
  • GM
    Gunnar Morton
    Oct 26, 2025
    1.0
    I have ordered twice now from this location via the app for delivery. Despite it being cold, I can’t complain too much because it was delivery and not necessarily their fault. However, not only did they completely butcher the two bowls, they just duplicated my order which they messed up instead of make the bowl that my fiancée ordered. She hates sour cream and lettuce on her bowl and hers came with a swamp of sour cream and covered in lettuce. Extremely disappointing. Do not eat here. You’ve been warned.
  • BK
    Bekka Kelly
    Oct 7, 2025
    1.0
    The person that made my burrito was extremely rude. He barely looked at me and just kept saying “anything else”. Not a welcoming atmosphere and he also didn’t listen to what I was telling him. I said a little cheese… and I had to reopen my burrito to take the mound of cheese off. After doing that, the food actually tasted good, but the vibes were terrible.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in River North serve?

Chipotle Mexican Grill offers customizable Mexican fast-casual meals, including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill at 6 W Grand Ave?

The restaurant is open daily from 10:00 AM to 11:00 PM.