Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Chicago ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
165 reviews
5 stars
88
4 stars
34
3 stars
12
2 stars
4
1 star
27
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff were mixed; while some praised friendly service, others reported rudeness and poor handling of orders.
Pricing
Many customers found the prices to be excessively high, often feeling that the portion sizes did not justify the cost.
Product Quality
The ice cream flavors received positive feedback for taste, but there were complaints about portion sizes and misleading imagery.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, impacting overall customer satisfaction.
Variety
Customers appreciated the variety of flavors available, although some noted that certain popular items were often out of stock.
- WNWayne Tyrone NewellNov 13, 20255.0I've had some of the flavors before, but not tonight November 13th. 2025 @ 5 pm
- KAKamal AkramNov 4, 20254.0Fast service!
- RFRamesh D FoodieSep 20, 20254.0This Ben and Jerry's located on Lower level the navy pier. This has long lines and due to the tourist hotspot. There are lot of common seating available within the food area. The staff is friendly and helpful. The ice cream is okay and good for a summer evening.
- CGChris GlezSep 16, 20255.0Está bien buenos los batidos
- DFDean Fries-RomackAug 11, 20253.0ridiculously overpriced and misleading. the imagery demonstrates getting a cookie sundae with two cookies - and we received one. additionally, the wooden spoons - while environmentally friendly - are hard to eat with and would be difficult for those who need eating accomodations.
Frequently Asked Questions About Ben & Jerry’s
Where is Ben & Jerry’s ice cream shop located in Chicago?
Ben & Jerry’s is located at 600 East Grand Ave, Chicago, IL 60611, USA.
What are the opening hours for Ben & Jerry’s at Navy Pier?
Ben & Jerry’s is open every day from 12:00 PM to 8:00 PM.
What types of products and specialties can I find at Ben & Jerry’s Navy Pier shop?
You can enjoy euphoric flavors, chunks and swirls, non-dairy options, freshly baked waffle cones, sundaes, shakes, smoothies, pints, hand-packed pints, ice cream cakes, catering services, pint slices, and mobile caterers.
Does Ben & Jerry’s Navy Pier accept different payment methods?
Yes, they accept AMERICAN EXPRESS, ANDROID PAY, APPLE PAY, CASH, DINERS CLUB, DISCOVER, MASTERCARD, SAMSUNG PAY, and VISA.
Is Ben & Jerry’s Navy Pier wheelchair accessible and family-friendly?
Yes, the shop has a wheelchair accessible entrance and welcomes families and the LGBTQ community.
Does Ben & Jerry’s Navy Pier offer ice cream catering and cakes?
Yes, Ben & Jerry’s provides ice cream cakes and ice cream catering services for events and parties.
Where can I find the menu for Ben & Jerry’s Chicago Navy Pier location?
You can view the menu online at https://www.benjerry.com/navypier/menu.
What nearby places can I visit before or after enjoying ice cream at Ben & Jerry’s Navy Pier?
You can visit Garrett Popcorn Shops for gourmet popcorn, the Chicago-Lakeshore Beach for scenic views and relaxation, and the Children's Museum Navy Pier for family-friendly activities, all located conveniently near Ben & Jerry’s.
How can nearby transit and attractions help me find Ben & Jerry’s at Navy Pier?
Navy Pier is a well-known attraction featured with places like the Navy Pier Imax Theater and waterfront spots, making it easily accessible by public transit and a great destination to combine with your visit to Ben & Jerry’s ice cream shop.
Are there other sweet or snack shops near Ben & Jerry’s Navy Pier I could explore?
Yes, nearby you can find IT'SUGAR candy store, Dippin' Dots ice cream and smoothie bar, and Garrett Popcorn Shops, ideal for expanding your sweet tooth adventure after enjoying ice cream at Ben & Jerry’s.