Brand Certified
Arby's
4.2(263 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
5 N. Wells St, Chicago, IL
60606, United States
Certified by Arby's • Feb 22, 2026
(312) 345-1771
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/il/chicago/5-n--wells-st/store-8243
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
4.2
263 reviews
5 stars
149
4 stars
51
3 stars
37
2 stars
6
1 star
20
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently praised the quick service, with many noting their orders were ready in under 5 minutes.
Food Quality
The food was generally described as fresh and tasty, with specific mentions of the roast beef and sandwiches being enjoyable.
Staff Friendliness
Many reviews highlighted the friendly and attentive staff, contributing positively to the overall experience.
Cleanliness
The establishment was noted for its cleanliness, including the dining area and restrooms, although some customers mentioned the need for updates.
Order Accuracy
There were several complaints regarding incorrect orders and issues with the app, indicating a need for improvement in order accuracy.
- NANizel AdamsFeb 15, 20263.0The food is served hot and fresh. If you're looking for a bathroom go elsewhere since this one is always "closed for maintenance" which from what I've heard means the employees don't want to clean the bathroom. In and out within 10 minutes. The overall decor is your usual Arby's albeit compact size. They've got maybe nine small two-person tables and seven window seats. The place is rarely at full capacity (probably because of the closeness) so there's usually a seat. The food was actually great. The mozzarella sticks were fresh and you can even tell the oil is clean. Very flavorful. The cheap marinara sauce ruins the experience so skip it. They were out of chicken sandwiches so I opted for the deluxe king's Hawaiian fish sandwich. From the first bite I was hooked, but they overdid the shredded lettuce as well as the sweet tartar sauce. Less is more in this case so let's try not to dump a whole bag of cheap lettuce on a sandwich. The Greek gyro wasn't as flavorful as a traditional greek restaurant and the meat has a light texture to it. It's a decent sandwich that can be elevated with better seasoned meat.
- JRJonathan RenteriaFeb 12, 20265.0Did pickup and it was seamless and fast. Great service at the location as well.
- HMHans MillerJan 31, 20265.0This is the best Arby's on the planet! If this place closes I'll burn my draft card.
- SOSean O'RourkeJan 24, 20265.0As the only Arby's in Chicago, this fine establishment sets the standard for fast food. It's clean, not too expensive, the food comes out hot and quickly, and the staff is friendly. Like what else could I want with my roast beef.
- LYLizzy YoungDec 31, 20255.0Cashier was fabulous and the team had my order out in 5 mins or less. Only downside was having to go down town to find a arbys but worth the travel and traffic. Store could def use a visual update or a full throwback for nostalgia but its in those awkward phases where its okay but it could look better yk.
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Certified February 22, 2026Yext Knowledge Graph
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