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Dunkin' Zero
Brand Certified

Dunkin'

2.6
(132 reviews)

Business Details

(773) 782-6003
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Chicago, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
O'Hare Airport, Terminal 5 Departures, Chicago, IL
60666, United States

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews

2.6
132 reviews
5 stars
41
4 stars
8
3 stars
6
2 stars
6
1 star
71
  • CG
    Cristina Muñoz Gutiérrez
    3 days ago
    1.0
    I ordered a coffee here (not my first time ordering at this location), and although the staff have sometimes had a low mood they've never been necessarily unkind. The coffee I bought tasted sour, like the milk was probably expired. After a couple of sips, I tried to ask about it and let them know the taste it had, but the person working there just said "it's skim milk, it's fine, we change the milk, here's the date" and didn't really show me anything. And only repeated "it's fine, it's fine". Very invalidating, no offer for another one, no offer for a refund, nothing. Normally I don't complain about things or leave reviews really, but this just really disgusting.
  • CB
    Cameron Burns
    Apr 12, 2026
    1.0
    The customer service is great for as busy as they are. The coffee though, is absolutely atrocious. The coffee on the plane with potable water might very well be better.
  • CN
    C N
    Apr 2, 2026
    5.0
    Great quick stop. Clean and friendly
  • CD
    Colleen Davenport
    Mar 29, 2026
    1.0
    Wish I'd read reviews before I tried this place. It took 30 minutes after ordering and paying for it to get a hot coffee with cream. I was patient and waited until they started filling orders of people who were 25 or 30 numbers after me. I went to the counter showed him the receipt and asked for the coffee, and he acted like he was going to get it from me but didnt get it or tell anyone else to get it. I think he just hoped I would go away so when I went to the counter the second time I finally did receive the coffee. The "old fashioned" donuts were plain cake donuts without taste or sweetness, and they were not fresh. It was very busy. I was not alone having trouble getting my order. Many orders filled in pieces or incorrectly. I've been at other busy kiosks in airports and never had an experience like this. Avoid it.
  • RR
    Ralphy R
    Mar 20, 2026
    1.0
    This is simple don't eat or drink here, they don't wear gloves while putting coffee and orders together, donuts are stale, this place sells last then half the items they would sell at a really Dunkins, very unorganized.

Frequently Asked Questions About Dunkin'

Where is this Dunkin' location situated?

This Dunkin' is located at O'Hare Airport, Terminal 5 Departures, near Gate M15-16 in Chicago, IL 60666.

What are the operating hours of this Dunkin' at O'Hare Airport Terminal 5?

It is open 24 hours a day, 7 days a week.

Brand Certified Facts from Dunkin'

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Certified April 19, 2026Yext Knowledge Graph
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