Dunkin'

Reviews

• FP

  Felicia Platt

  Apr 13, 2026
  1.0
  I’ve Never been to Dunkin Donuts and Smelled Marijuana and saw employees drinking while Customers were in the lobby I find that very unprofessional and very disrespectful and rude to customers 😠😠😠😠😠😠😠😠😠😠😠😠✅✅✅✅✅✅
• CH

  C. Han

  Mar 4, 2026
  2.0
  I stopped at the 75th and King Drive location about an hour ago which is one of my two favorites in Chicago to get my standard frozen mocha with extra mocha and no whipped cream. Normally it is fantastic with the right combination of coffee flavor and extra mocha that I love today however was a disappointment. I did not taste the coffee and I also didn't taste the mocha or visually see the extra that I always request. Please don't change. The staff is always courteous and smile and again one of my favorite two in the city and I travel a lot getting a lot of Dunkin' Donuts. I look forward to getting my drink tomorrow there.
• DB

  dario burks

  Feb 19, 2026
  1.0
  The drive thru attendant keeps you waiting and never says if they’re open or closed. I waiited in the the drive thru for 7 minutes NO ANSWER the website says they’re 24/7 at the very least just say we’re closed
• MP

  Ms Patterson

  Feb 7, 2026
  1.0
  I am very disappointed with my experience today. I drove in to get 2-$5.00 Breakfast meals, a coffee and some munchies for myself. The cashier was so busy arguing with me about when to asked for my senior discount. She practically pushed the drinks in my hand and shoved it in my face. When I handed the drinks over the backseat of the car and reach back to get my HOT coffee after retrieving my credit card and the meals, the coffee top came off. Which means it wasn’t put on securely enough. Every time I go to this Dunkin’ Donuts, I have a problem with one of the African-American female cashiers,they have the worst attitude ever. I’m a senior citizen and I have never had any problems with people at a drive-through before, but this is a consistent problem. If they cannot handle the Customer Service, they need to be put in the back. In addition to this, she had the nerve to call her supervisor/manager and take a picture of me without my permission because I said I have every right to call a lawyer regarding the hot coffee spilling on my Granddaughter❤️. Which is still a possibility. The coffee spilled on my granddaughter‘s foot and leg. And there was never an apology given.
• BW

  Brianna Washington

  Jan 6, 2026
  1.0
  I am frequent with this Dunkin’, but the customer service is very poor. The atmosphere feels unwelcoming—no greetings, no acknowledgment when you walk in. On one visit, no one was at the register, yet employees were working and didn’t bother to turn around or say someone would be with us. Two customers were left standing without help. Also always on the phone at this establishment l. When I addressed it, an employee argued with me. On a later visit, that same employee made the drink for the person I was with and chose not to make mine. That felt intentional and unprofessional. Regular customers shouldn’t be treated this way. Basic respect and communication go a long way.

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