Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inNot available
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,495 reviews
5 stars
486
4 stars
313
3 stars
277
2 stars
127
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.
Food Quality
Many customers reported receiving cold or improperly prepared food, with several mentioning issues like stale fries and incorrect orders.
Service Speed
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant, with some waiting over 20 minutes without being served.
Management Issues
Several reviews pointed to a lack of effective management, with employees seen as inattentive and unmotivated, leading to disorganized service.
Cleanliness
The establishment was described as dirty, with reports of unclean dining areas and neglected facilities.
- KLKhalelah LoveOct 19, 20253.0Everything was good BUT the fries… damn chat they usually be fresh ! Then got the nerve to charge me for ranch w these old fries 🙄
- LLLyaila LoveOct 17, 20255.0Anthony gave the best customer service! One of the best experiences I’ve had since I started coming here. He had such a great personality and positive energy — definitely deserves a raise for the way he treats customers!
- JHJosie HOct 14, 20255.0Went through drive through but food was on point no mistakes.
- AVAutumn VanHornOct 11, 20251.0Mistakes on top of mistakes. Tried to short me out of food I paid for. Please get it together.
- SLSimply D LifestyleOct 11, 20251.0I recently visited this Wendy’s location with my family, and unfortunately, our experience was very disappointing. Upon entering the restaurant, we were not greeted by any of the staff. There was a noticeable lack of professionalism and customer engagement — we had to speak first before receiving any acknowledgment. When placing our order, I specifically requested that everything be made fresh. Despite this, the food we received had clearly been sitting for a while, and some items were cold. I had to return to the counter to ask for fresh fries, which should not have been necessary considering my initial request.Overall, the staff appeared inattentive and unconcerned with customer satisfaction. This experience reflected poorly on the level of service and quality I expect from Wendy’s. I would rate this visit extremely low due to the lack of professionalism, poor communication, and disregard for customer requests.
Frequently Asked Questions About Wendy's
Is Chicago Hts Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Chicago Heights, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Chicago Heights, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (708) 748-2370.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Chicago Hts Wendy’s serve breakfast?
Yes, this Wendy’s location in Chicago Heights, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's in Chicago Heights?
The drive-through is open from 6:30 AM to 3:00 AM Monday through Wednesday and Sunday, and from 6:30 AM to 4:00 AM Thursday through Saturday.
Does Wendy's in Chicago Heights serve breakfast?
Yes, this location serves breakfast, with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
Is delivery available from Wendy's in Chicago Heights?
Delivery availability can be checked via the Wendy's app or website by entering your delivery address into the “Get It Delivered” search field.
What payment methods does Wendy's in Chicago Heights accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I order Wendy's menu online for pickup or delivery?
Yes, you can place orders through https://order.wendys.com or the Wendy's mobile app for delivery and pickup.
How can I contact Wendy's Chicago Heights for feedback or questions?
You can call (708) 748-2370 or reach out through the Wendy's Contact page or Customer Satisfaction Survey online.
What nearby places could I visit before or after dining at Wendy's in Chicago Heights?
Nearby places include Starbucks for coffee, Mood Shine Cannabis Dispensary, and The Dining Room at Jerk Kitchen and JoJo's Lemonade for events and concerts.
Is there a convenient coffee shop near Wendy's for a beverage or quick snack?
Yes, Starbucks is nearby offering coffee, cafe items, and smoothies, perfect for grabbing a drink before or after your Wendy's visit.
Are there automotive service centers near Wendy's in Chicago Heights?
Yes, nearby automotive repair locations include Velasquez & Sons, Midas Chicago Heights, AAG Complete Auto Repair, and AutoZone.
What entertainment options are available near Wendy's Chicago Heights?
The Dining Room at Jerk Kitchen and JoJo’s Lemonade is a nearby venue for events and concerts to enjoy during your visit to the area.