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Brand Certified

Wendy's

3.4
(1521 reviews)

Business Details

(708) 748-2370

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
634 W. 14th Street, Chicago Heights, IL
60411, United States

Hours

Reviews

3.4
1,521 reviews
5 stars
491
4 stars
322
3 stars
281
2 stars
128
1 star
299

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff displaying rude attitudes and a lack of professionalism.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several reviews mentioned that food was often cold, poorly prepared, or not fresh, leading to dissatisfaction.

Service Speed

Customers frequently complained about slow service, long wait times, and inefficient order processing.
  • VC
    valerie cannon
    6 days ago
    5.0
    Today 2-27-26 was super busy but Madison was calm and trying her best to remain patient while ppl are loud and rude. But she was so calm . Even with it being understaffed, she still kept her cool.
  • RS
    Ronald l Smith
    Feb 4, 2026
    3.0
    If only the young lady at the counter could take her mouth in everything would be great
  • ED
    Eddie Dixon
    Jan 29, 2026
    1.0
    Poor customer service nonchalant attitude
  • SA
    Susan Angel
    Jan 20, 2026
    1.0
    Lack of care or customer service. They left things out of my order, didn’t give me a receipt and when I tried to call no one answered. They have advertisements on their windows for products they aren’t carrying anymore too.
  • TT
    TeamSSS4life
    Jan 18, 2026
    2.0
    Me and my mother’s drive-thru experience was not pleasant. What happened was when we told the lady on the speaker we wanted two small fries, she had told us one, but my mother had try to correct her saying it was two small fries, but she said something like we got a small fry and told us to pull up in a rude manner. Once we pulled up to the window there was an older man who cashed us out and never told us the total, didn’t speak, and didn’t care. Now they got the order right, but my mother complained that her fries were slightly cold and mines too. The chickens were good like they always were. Nice and hot, so I have no complaints about that. Overall, Wendy’s needs to do better in regards to hiring people who actually want to work and earn money while also displaying good customer service, now I understand some employees may not feel like taking customer’s orders, but it doesn’t excuse the fact that they were being rude.

Frequently Asked Questions About Wendy's

What are the drive-through hours at Wendy's in Chicago Heights?

The drive-through is open from 6:30 AM to 3:00 AM Monday through Wednesday and Sunday, and from 6:30 AM to 4:00 AM Thursday through Saturday.

Does Wendy's in Chicago Heights serve breakfast?

Yes, this location serves breakfast, with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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