McDonald's

3.5
1342 reviews
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Business Details

19767 S Halsted Street, Chicago Heights, IL
60411, United States
(708) 754-5572
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19767 S Halsted Street, Chicago Heights, IL
60411, United States

Hours

Reviews

3.5
1,342 reviews
5 stars
459
4 stars
279
3 stars
267
2 stars
88
1 star
249

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 20 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and frequent mistakes, leading to customer frustration.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh meals while others received cold or poorly prepared food.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rude behavior and lack of urgency.

Management Issues

Several reviews pointed to poor management and training as contributing factors to the overall negative experiences reported by customers.
  • EG
    Emily Gonzalez
    Nov 16, 2025
    3.0
    They throw the bag of food at me, there was no sugar in my sweet tea.
  • JL
    John Lee
    Oct 28, 2025
    2.0
    Fillet of fish was chewy. Nun was not fresh. Fries were not hot, and they forgot the fries in the first place. Had to drive back around to get them.
  • DB
    Dyana Bravo
    Oct 19, 2025
    1.0
    Absolutely ridiculously slow. Theres 10 people waiting for their food and no one at the counter. No one has asked me what my order was when i already paid online almost 20 minutes ago and im still just waiting. One lady cut me in line so they took care of her knowing i got there first. Never again! One guy ordered a large fri complained he waited 15 minutes which i think was longer bc he was there way before me. Another customer waited 30 minutes for a large frie and large coke, his food was on the counter the entire time in a bag. customer was highly upset he stated "so my food was sitting there for 30 minutes so now i have to leave with cold food?" and stormed out... they have a bunch of lazy females that work in the back kitchen laughing, playing around, 1 "sweeping" and one outside just on break. while theres 8-10 people just standing patiently. one customer stated "no one has checked on any of us were all just up here waiting!" Never will i go to this McDonald's again i rather take a further drive next time.
  • MM
    Michael A. Martinez
    Oct 8, 2025
    5.0
    McDonald's is awesome. The children love it especially. Lol. Service is always great! No complaints!
  • RL
    Rosemarie Lewandowski
    Sep 30, 2025
    5.0
    Fast, Accurate service.
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Frequently Asked Questions About McDonald's

What are the regular delivery hours for McDonald's at 19767 S Halsted Street, Chicago Heights?

Delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday, and until midnight on Friday and Saturday.