McDonald's

3.5
1348 reviews
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Business Details

19767 S Halsted Street, Chicago Heights, IL
60411, United States
(708) 754-5572
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19767 S Halsted Street, Chicago Heights, IL
60411, United States

Hours

Reviews

3.5
1,348 reviews
5 stars
462
4 stars
279
3 stars
270
2 stars
88
1 star
249

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and frequent order mistakes.

Food Quality

Several reviews mentioned cold or poorly prepared food, with specific complaints about fries and drinks.

Staff Attitude

Customers noted inconsistent staff attitudes, with some experiencing rudeness and lack of professionalism.

Management Concerns

There were calls for better management and training, particularly during evening shifts.
  • MN
    Mwansa Ngosa
    Dec 22, 2025
    5.0
    Tastes good and good service
  • HH
    Harmless77
    Dec 22, 2025
    3.0
    This place is just ok. Will the food kill you? No. Will the staff be rude to you. Not really. But I've never been blown away by the service. There is almost always a forgotten burger, fry, or drink. For a McDonald's I've seen better, but that in itself is a sad statement.
  • EC
    Ellen Christie
    Dec 20, 2025
    3.0
    Usually this is the best service of any McDonald's I've been to but not tonight. ☹️.
  • MW
    Melique Williams
    Dec 16, 2025
    1.0
    Never again, very inefficient Edit: I'm not contacting nothing, y'all have been like this for months at this point. Y'all got workers that sound like crap when taking orders and people that have to ask "what did you order again?" multiple times because they don't have the brain power to remember anything, good luck in the future i know you guys will continue to make money because you're McDonalds, that's basically it. If you were any other chain restaurant then you wouldn't be getting a tenth of the amount of customers you get now. All because people are too lazy to make food, like me yesterday. So keep taking lazy orders and forgetting who had what food, you're still a multi-billion dollar company at the end of the day.
  • MH
    Melissa Hebert-Johnson
    Dec 1, 2025
    1.0
    After coming here virtually every weekday for four years, I’ve finally come to terms with the fact that I will never get a proper Diet Coke from this location. It’s always a mystery. Is it flat regular Coke? Is it Coke Zero? Some combination? I may never know. 🕵️‍♀️
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Frequently Asked Questions About McDonald's

What are the regular delivery hours for McDonald's at 19767 S Halsted Street, Chicago Heights?

Delivery is available from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, the drive-thru is open from 5:00 AM to 11:00 PM Monday through Thursday, and Sunday, and until midnight on Friday and Saturday.