Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Customers reported a mix of friendly and rude service, with some employees being professional while others were unhelpful or disrespectful.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including wrong items and missing components.
Pricing Concerns
Several customers expressed dissatisfaction with higher prices compared to other locations, along with complaints about being overcharged.
Cleanliness Issues
There were multiple mentions of unclean conditions, particularly in the restroom and overall store cleanliness.
Food Quality
Customers frequently noted problems with food quality, including stale donuts and poorly prepared items.
ML
Melaine Lebron
Jan 10, 2026
1.0
Doors were locked at 12:45 in the afternoon and if you order a bagel make sure you prepare to pull over and make a mess in your car while putting the cream cheese on yourself because apparently it’s policy per store manager that the employees do not add the cream cheese for you. Even after she asked in the intercom would I like cream cheese on it?? They weren’t even busy couldn’t take 1 min to serve it how it’s advertised. I hate this location.
JD
Jay D.
Jan 9, 2026
5.0
I love this dunkin' donuts. I have never had a bad experience here with my food or the service. i just got the $5 meal deal and the egg and cheese wrap is perfect, the hash browns were perfect and my iced coffee is absolutely perfect. I also pick up food here as an Uber Eats delivery driver and the service is always great with that also. i would give these guys ten stars if I could.
RC
rodney chambers
Jan 1, 2026
4.0
Could be 5 stars but the owner or main manager is not nice or mean just in different. I asked for my order to be made a certain way he didn't care. But I go so often the rest of the workers are very professional. The over night guy is the best around. Always on point. Open 24 hours
AW
armani watson
Nov 25, 2025
1.0
Ordered $6 meal deal apparently they do not know how to make an iced coffee I barely asked for any sugar and they made it so sweet it's not even drinkable also the croissant sandwich tasted like chemicals I'm assuming they're using cleaning agents too close to the croissants or the baked goods which is causing and contamination of them
ED
Eddie Dixon
Nov 24, 2025
1.0
Energy was definitely off came here to pick up a order worker looked mad advoid this location
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