Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
260 reviews
5 stars
98
4 stars
45
3 stars
31
2 stars
9
1 star
77
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and order mistakes.
Pricing Issues
Several reviews highlighted that prices at this location are higher than at other Dunkin' Donuts, leading to complaints about perceived overcharging.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong drinks, contributing to dissatisfaction.
Cleanliness Concerns
There were multiple mentions of unclean conditions, particularly in the restroom and general store cleanliness.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, indicating that service quality may vary.
- MLMelaine Lebron2 days ago1.0Doors were locked at 12:45 in the afternoon and if you order a bagel make sure you prepare to pull over and make a mess in your car while putting the cream cheese on yourself because apparently it’s policy per store manager that the employees do not add the cream cheese for you. Even after she asked in the intercom would I like cream cheese on it?? They weren’t even busy couldn’t take 1 min to serve it how it’s advertised. I hate this location.
- JDJess D.3 days ago5.0I love this dunkin' donuts. I have never had a bad experience here with my food or the service. i just got the $5 meal deal and the egg and cheese wrap is perfect, the hash browns were perfect and my iced coffee is absolutely perfect. I also pick up food here as an Uber Eats delivery driver and the service is always great with that also. i would give these guys ten stars if I could.
- RCrodney chambersJan 1, 20264.0Could be 5 stars but the owner or main manager is not nice or mean just in different. I asked for my order to be made a certain way he didn't care. But I go so often the rest of the workers are very professional. The over night guy is the best around. Always on point. Open 24 hours
- AWarmani watsonNov 25, 20251.0Ordered $6 meal deal apparently they do not know how to make an iced coffee I barely asked for any sugar and they made it so sweet it's not even drinkable also the croissant sandwich tasted like chemicals I'm assuming they're using cleaning agents too close to the croissants or the baked goods which is causing and contamination of them
- EDEddie DixonNov 24, 20251.0Energy was definitely off came here to pick up a order worker looked mad advoid this location
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Chicago Heights, IL?
Dunkin' in Chicago Heights is open 24 hours a day, 7 days a week.
Does the Dunkin' location in Chicago Heights offer drive-thru service?
Yes, this Dunkin' location offers drive-thru service for convenient ordering.
Can I order Dunkin's menu items ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app, available on both iOS and Android platforms.
Is delivery available from the Dunkin' location in Chicago Heights?
Yes, Dunkin' offers delivery service along with curbside pickup options.
What types of meals are served at Dunkin' Chicago Heights?
This Dunkin' serves breakfast, lunch, and brunch options.
What are some popular specialties at this Dunkin' location?
Popular specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there nearby places where I can get my phone accessories or mobile service after visiting Dunkin'?
Yes, Whole Cell Accessories and Boost Mobile are nearby stores where you can purchase mobile phone accessories or get telecommunications services.
If I need automotive services near Dunkin', which places are available?
Nearby automotive service options include Service King Collision Repair, Xpert Auto and Truck Repair Center, Ulloa Mufflers, as well as multiple car dealers like Premier Auto Exchange and Autozoom Chicago.
Are there fitness centers close to the Dunkin' Chicago Heights location where I can work out after grabbing a coffee?
Yes, the Franciscan Fitness Center and St. James Health & Wellness Institute gym are nearby fitness options to consider after your visit.
Does Dunkin' Chicago Heights offer free Wi-Fi and accept card payments?
Yes, this Dunkin' location provides free Wi-Fi and accepts both debit and credit card payments for customer convenience.