Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
252 reviews
5 stars
94
4 stars
43
3 stars
31
2 stars
9
1 star
75
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences highlighting poor customer service and disrespectful behavior.
Pricing Issues
Numerous reviews mentioned that prices at this location are significantly higher than at other Dunkin' Donuts, leading to complaints about perceived price gouging.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong drinks, contributing to overall dissatisfaction.
Cleanliness
Several reviews pointed out concerns regarding cleanliness, particularly in the restroom and food preparation areas.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating that service quality may vary.
- MCMichael CortesNov 14, 20255.0Ordered +$200 worth of food and drinks for a meeting for my employees. These guys got everything ready for me so fast it was pretty cool - even the manager/owner jumped in to help.
- JRJordan RadtkeNov 11, 20255.0Yvonne always remembers multiple peoples orders and makes the drive thru a breeze in the morning. The rest of the crew ain’t that bad either.
- WGWilliam GleesonOct 13, 20255.0Went at night. Indian guy cooked.
- LDLiz DuarteOct 6, 20253.0I stopped at this D.D very thirsty after leaving the gym. I went through the drive just for a small frozen mocha coffee. I normally go to other D.D so I know the prices and slight variations in the prices. I was charged almost $2.00 more than what I normally pay, almost what a large would cost. I asked the guy, is this for a small and he pleasantly said yes. Why is this D.D so overpriced, to much for me!
- ALAriel Arlease LandonSep 2, 20255.0Amazing staff. Some of the friendlist I have encountered at any Dunkin’ Donuts. They also make really great iced coffee and I’m saying this as someone who prefers iced lattes or iced coffee because they usually taste too water down at DD.
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Chicago Heights, IL?
Dunkin' in Chicago Heights is open 24 hours a day, 7 days a week.
Does the Dunkin' location in Chicago Heights offer drive-thru service?
Yes, this Dunkin' location offers drive-thru service for convenient ordering.
Can I order Dunkin's menu items ahead of time using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app, available on both iOS and Android platforms.
Is delivery available from the Dunkin' location in Chicago Heights?
Yes, Dunkin' offers delivery service along with curbside pickup options.
What types of meals are served at Dunkin' Chicago Heights?
This Dunkin' serves breakfast, lunch, and brunch options.
What are some popular specialties at this Dunkin' location?
Popular specialties include espresso, coffee, donuts, breakfast sandwiches, and tea.
Are there nearby places where I can get my phone accessories or mobile service after visiting Dunkin'?
Yes, Whole Cell Accessories and Boost Mobile are nearby stores where you can purchase mobile phone accessories or get telecommunications services.
If I need automotive services near Dunkin', which places are available?
Nearby automotive service options include Service King Collision Repair, Xpert Auto and Truck Repair Center, Ulloa Mufflers, as well as multiple car dealers like Premier Auto Exchange and Autozoom Chicago.
Are there fitness centers close to the Dunkin' Chicago Heights location where I can work out after grabbing a coffee?
Yes, the Franciscan Fitness Center and St. James Health & Wellness Institute gym are nearby fitness options to consider after your visit.
Does Dunkin' Chicago Heights offer free Wi-Fi and accept card payments?
Yes, this Dunkin' location provides free Wi-Fi and accepts both debit and credit card payments for customer convenience.