Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.9
556 reviews
5 stars
287
4 stars
103
3 stars
59
2 stars
31
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers feeling disrespected and ignored during their visits.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including wrong items and poorly made drinks.
Food Quality
Several reviews mentioned stale or old food items, particularly donuts and coffee, leading to dissatisfaction with the freshness of offerings.
Cleanliness
While some customers noted a clean environment, others pointed out unsanitary practices among staff, raising concerns about hygiene.
Mixed Experiences
Some customers praised specific employees for their friendly service and correct orders, indicating that experiences can vary widely depending on the staff present.
- TYTyler YatesDec 30, 20251.0The food is fine if they get your order right. I have never seen such a rude staff though. Every person in the store is scowling and angry, and your order is handed to you silently without eye contact.
- JPJordan PatchettDec 10, 20251.0$1.50 up charge for cold foam is crazy. When half the time the cold foam is half melted by the time I get my drink. And my coffee is never properly stirred and all the flavor and ingredients is sitting at the bottom. And on top of it everyday I been charged 5.85 and today it’s 6.15 which is whatever it’s 30cents but still. Come on. I come here just cause it’s closer and on my way to work but Starbucks coffee and service is way better and the same price.
- KKKandiceOct 10, 20251.0So Ive gone to this location last year with no issues. The young ladies who take my order are always amazing& patient. This school year on 3 separate occasions the young man at the window was unpleasant to the point I almost gaslight myself for his attitude. Today when i got to the window, i waited for him to greet me (which he did not) but instead after 45 seconds told me “are you waiting for the total?” which i replied with HELLO, GOODMORNING . I told him i was waiting to be acknowledged at the window& that i know the total i can see it. Then he proceeded to tell me the total is right there & pointed to it as if i couldn’t see. (I had already seen it). I was just really confused & offended honestly because Im always nothing but respectful with service workers considering I’ve worked in this line of industry for over 10 years….
- JGJasmine GomezOct 1, 20251.0This Dunkin always gets our iced pumpkin sugar cookie drink wrong and when we told the person taking our order they said we get what we paid for
- GDGina douglasDanyiwoSep 24, 20251.0Munchkins are old and crumbling. Attitudes are bad when you complain. I order butter for bagels and charged, always get cream cheeze. Continuously want you to drive back from park forest to get correct order
Frequently Asked Questions About Dunkin'
What are the daily operating hours of Dunkin' in Chicago Heights, IL?
Dunkin' in Chicago Heights, IL is open daily from 4:00 AM to 10:00 PM.
Does Dunkin' offer delivery and pickup services?
Yes, Dunkin' offers both delivery and curbside pickup services.
What types of meals does Dunkin' serve?
Dunkin' serves breakfast, lunch, and brunch meals.
How can I order ahead at Dunkin' for a fast grab and go experience?
You can order ahead using the Dunkin' mobile app available on iOS and Android platforms for a quick grab and go.
What specialties and popular items can I find at Dunkin'?
Dunkin' specializes in espresso, coffee, donuts, breakfast sandwiches, and tea, with over 50 varieties of donuts and dozens of premium beverages.
Where is Dunkin' located in Chicago Heights, IL?
Dunkin' is located at 3225 Chicago Rd, Chicago Heights, IL 60411.
Are there any nearby places where I can shop for groceries before or after visiting Dunkin'?
Yes, Jewel-Osco supermarket is nearby where you can shop for groceries before or after your visit to Dunkin'.
What nearby dining options are available close to Dunkin'?
Close to Dunkin', you can find dining options such as Burger King, Long John Silver's seafood restaurant, Wingstop for chicken, Pepe’s Mexican Restaurant, Domino’s pizza, and ZENSHI Handcrafted Sushi.
Are there nearby services that might be convenient when visiting Dunkin'?
Nearby services include Prestige Auto Exchange and Rite Choice Auto Sales for automotive needs, Sprint Store and T-Mobile for mobile phones, and several ATMs such as Chase ATM and TCF Bank ATM.
How does Dunkin' accommodate customers looking for quick service options?
Dunkin' offers fast service through their drive-thru and mobile app ordering for speedy grab-and-go experiences.