Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
225 reviews
5 stars
102
4 stars
37
3 stars
33
2 stars
9
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of friendly and rude service, with several customers reporting poor interactions and long wait times.
Product Quality
Customers expressed dissatisfaction with the freshness of food items and the quality of coffee, with some noting that items tasted old or were not prepared correctly.
Inventory Issues
Multiple reviews highlighted frequent low inventory and unavailability of popular items, leading to customer frustration.
Cleanliness
Some customers noted cleanliness issues, particularly regarding food handling and the overall state of the location.
Management
There are mentions of improved management but also complaints about inconsistent service and training among staff.
- ABA BushJan 5, 20261.0Order #3425 I ordered a peppermint mocha latte, hot with extra whip and there is no whip. I asked for extra whip and the customer service person repeated my order. There is no whip. It’s not really hot and it taste like a hot chocolate and coffee mixed together. If the store did not serve that beverage any longer, they should’ve just said that. I’ve ordered this enough times at other locations where the tag or the sticker did not read how this one reads.
- DADiana AttwoodDec 9, 20254.0Think I could complain about here.Sometimes there are short service and nitend to run out of the dough.If you don't get there by at least nine o'clock , you might not be able to get your favorite donut , but they will have other options for you
- SSSashaNov 3, 20252.0I really don't like this location; my coffee doesn't taste the same; Richton Park location is much better!!
- CCCjaySep 26, 20251.0I usually get a donut from this location around 5am, and every time the donuts are positioned terribly inside my bag! The icing always is sticking to the side of the bag and by the time I’m home it’s literally no icing on my donut. It’s been numerous times, idk if it’s a morning shift issue or not but it’s a recurring problem.
- EMezell mooreOct 9, 20224.0Love there Turkey sausage and there teas especially there donuts
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Chicago Heights, IL?
Dunkin' in Chicago Heights is open Monday to Friday from 4:00 AM to 6:00 PM, and on Saturday and Sunday from 5:00 AM to 6:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services for customer convenience.
What are some of the menu specialties available at Dunkin' Chicago Heights?
Some specialties include espresso, coffee, donuts, breakfast sandwiches, and tea, with over 50 varieties of donuts and many premium beverages.
Can I order Dunkin' products ahead via a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available for both iOS and Android for a fast grab and go experience.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' has a drive-thru service allowing customers to conveniently order from their vehicles.
Does Dunkin' Chicago Heights offer any seasonal or special menu items?
Yes, during the holiday season, they offer items like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Are there any nearby coffee shops or similar places near Dunkin' Chicago Heights?
Yes, near Dunkin' there's another Dunkin' location, as well as One Stop Center which is a coffee shop and convenience store, providing multiple coffee options nearby.
What nearby restaurants can visitors check out before or after visiting Dunkin'?
Nearby dining options include Gios Grill (American and Mexican cuisine), Nick's Gyros (Greek and pizza), Pepe's Mexican Restaurant, and Liang's Garden (Chinese cuisine) offering a variety of meal choices close by.
Are there convenient transportation or service locations close to this Dunkin'?
Yes, there are nearby gas stations such as One Stop Center and Mobil, as well as the U-Haul Neighborhood Dealer for car rentals, making it easy for travelers to stop by Dunkin'.
Does Dunkin' Chicago Heights have options for mobile payment and dining in?
Yes, Dunkin' accepts debit and credit cards, offers free Wi-Fi, and provides dine-in seating for a comfortable visit.