Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Chicago Heights, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
221 reviews
5 stars
100
4 stars
36
3 stars
33
2 stars
9
1 star
43
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor customer service, including rude staff and incorrect orders.
Product Freshness
There were mixed reviews on product freshness, with some customers noting stale items while others praised fresh donuts.
Speed of Service
Many customers experienced long wait times and slow service, particularly during busy hours.
Inventory Issues
Several reviews mentioned low inventory levels, with items often unavailable during peak hours.
Positive Staff Interactions
Despite negative experiences, some customers highlighted friendly staff members who provided good service.
- SSSashaNov 3, 20252.0I really don't like this location; my coffee doesn't taste the same; Richton Park location is much better!!
- CCCjaySep 26, 20251.0I usually get a donut from this location around 5am, and every time the donuts are positioned terribly inside my bag! The icing always is sticking to the side of the bag and by the time I’m home it’s literally no icing on my donut. It’s been numerous times, idk if it’s a morning shift issue or not but it’s a recurring problem.
- MFMario FieldsJul 13, 20251.0Couldn’t even order a simple cup of ice with my 5 dollar meal and doughnuts because William stated on July 13th 8:24 am “we don’t sell cups of ice here” like every other Dunkin’ Donuts gives me my cup of ice with my meal why this particular one doesn’t so rude!
- SKStacy KJun 30, 20255.0The coffee had me super hyped. Lol.
- ARAnita RochelleJun 24, 20251.0Terrible, Avoid this location at all cost. Every time I order something through DoorDash at the store, they don’t send you what you order. This is the second time I loaded hashbrowns were not in the bag they’re over $6 On DoorDash and when you try to call, it’s a magic jack phone. Meaning they don’t even pay for phone service so you can’t even contact them if something is wrong. I want to be refunded For The food I did not receive, but how are you supposed to be refund refunded if you can’t even contact anybody to get a refund. If I could give you a zero, I would
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' in Chicago Heights, IL?
Dunkin' in Chicago Heights is open Monday to Friday from 4:00 AM to 6:00 PM, and on Saturday and Sunday from 5:00 AM to 6:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers delivery and curbside pickup services for customer convenience.
What are some of the menu specialties available at Dunkin' Chicago Heights?
Some specialties include espresso, coffee, donuts, breakfast sandwiches, and tea, with over 50 varieties of donuts and many premium beverages.
Can I order Dunkin' products ahead via a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available for both iOS and Android for a fast grab and go experience.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' has a drive-thru service allowing customers to conveniently order from their vehicles.
Does Dunkin' Chicago Heights offer any seasonal or special menu items?
Yes, during the holiday season, they offer items like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Are there any nearby coffee shops or similar places near Dunkin' Chicago Heights?
Yes, near Dunkin' there's another Dunkin' location, as well as One Stop Center which is a coffee shop and convenience store, providing multiple coffee options nearby.
What nearby restaurants can visitors check out before or after visiting Dunkin'?
Nearby dining options include Gios Grill (American and Mexican cuisine), Nick's Gyros (Greek and pizza), Pepe's Mexican Restaurant, and Liang's Garden (Chinese cuisine) offering a variety of meal choices close by.
Are there convenient transportation or service locations close to this Dunkin'?
Yes, there are nearby gas stations such as One Stop Center and Mobil, as well as the U-Haul Neighborhood Dealer for car rentals, making it easy for travelers to stop by Dunkin'.
Does Dunkin' Chicago Heights have options for mobile payment and dining in?
Yes, Dunkin' accepts debit and credit cards, offers free Wi-Fi, and provides dine-in seating for a comfortable visit.