Brand Certified
Chipotle Mexican Grill
2.3(157 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1399 Western Ave, Chicago Heights, IL
60411, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(464) 249-0005
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/il/chicago-heights/1399-western-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4513
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Chicago Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.3
157 reviews
5 stars
36
4 stars
10
3 stars
7
2 stars
9
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor and unprofessional service, with staff displaying negative attitudes and a lack of urgency.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, bland, and improperly prepared items, as well as missing ingredients.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and food prep areas.
Wait Times
Customers frequently complained about long wait times for both in-store and drive-thru orders, often exceeding 30 minutes.
Inconsistency
There were mixed reviews regarding food quality and service, with some customers having positive experiences while many others reported significant issues.
- MTmartin torres2 days ago1.0‼️⚠️‼️⚠️Si no te quieres enfermar El peor lugar para comer todo Sucio los trabajadores de mal humor todo tienen sucio no saben nada de salubridad son un peligro ⚠️ para la salud publica asqueroso 🤮 lugar ‼️⚠️‼️⚠️suerte a los que se arriesgan a comer aquí
- SCSebastian Chapa6 days ago1.0Barely had anything at this franchise. No corn, or veggies or lettuce. Also got my meal mixed with someone else. Place should be closed down asap.👍🏽
- NSNicole SadeeqFeb 18, 20263.0I placed an online order at 6.40p to be ready at 8p. When I pulled up to the window a nice young lady explained to me that they were behind 15 orders and that it would be another 10 minutes so that they could make the orders. She looked incredibly tired and stressed. 😌 This was my first visit to this location. Get your staff some help. I dont know what happened but service was impacted due to staffing. The people I saw waiting inside looked upset as well.
- AJAntonio JaimeFeb 16, 20261.0Stopped by this location and asked to use the restroom before ordering because I really needed to go. I was told I had to purchase first. I understand policies, but there was no flexibility or customer accommodation at all. Ended up leaving instead. Just something management may want to consider.
- UUUra777uaFeb 12, 20261.0Restroom closed for no reason. Ordered online for pickup, promised time 7:50pm, real - 8:00pm even though there were no people at all
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Chicago Heights serve?
Chipotle Mexican Grill offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
Where is Chipotle Mexican Grill located in Chicago Heights?
Chipotle Mexican Grill is located at 1399 Western Ave, Chicago Heights, IL 60411.
What are the hours of operation for Chipotle Mexican Grill in Chicago Heights?
Chipotle is open daily from 10:45 AM to 11:00 PM.
How can I order food from Chipotle Mexican Grill in Chicago Heights?
You can order online through their website at https://order.chipotle.com/ or use the Chipotle app available in the App Store.
Does Chipotle Mexican Grill in Chicago Heights have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
How can I contact Chipotle Mexican Grill in Chicago Heights?
You can contact them by phone at +1 464-249-0005 or email at IL.4513.ChicagoHeigh@chipotle.com.
Are there any car rental services near Chipotle Mexican Grill in Chicago Heights?
Yes, Hertz car rental agency is located nearby, making it convenient if you need to rent a vehicle before or after your meal.
What nearby stores can I visit after dining at Chipotle Mexican Grill in Chicago Heights?
Nearby, you can visit the AT&T Store for mobile phone needs, or the Premier Physical Therapy center if you're seeking wellness services.
Are there any nearby convenience or grocery stores near Chipotle Mexican Grill in Chicago Heights?
Yes, Food 4 Less grocery store and Family Dollar discount store are nearby, great for shopping before or after your meal.
Can I find printing and shipping services near Chipotle Mexican Grill in Chicago Heights?
FedEx Office Print & Ship Center is located near Chipotle, helping with your printing and shipping needs conveniently.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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