Chipotle Mexican Grill

2.1
127 reviews
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Business Details

1399 Western Ave, Chicago Heights, IL
60411, United States
(464) 249-0005
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Chicago Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1399 Western Ave, Chicago Heights, IL
60411, United States

Hours

Reviews

2.1
127 reviews
5 stars
25
4 stars
9
3 stars
4
2 stars
8
1 star
81

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and disorganized.

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or poorly prepared items, as well as missing ingredients.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food prep areas.

Wait Times

Customers frequently complained about long wait times for service and food preparation, often exceeding 20 minutes.

Inconsistency

There were mixed reviews about food quality and service, with some customers having positive experiences while many others reported significant issues.
  • CN
    celia narcisi
    2 days ago
    5.0
    Very friendly staff, great service and food was delicious!
  • MS
    Mr. Smith
    Nov 2, 2025
    2.0
    The food at Chipotle was never a problem for me. The only problem I see is the staff. When you're at the counter waiting more than 4 minutes for the staff to acknowledge and start your meal prep, that's a problem. I wouldn't mind if they said "be right with you sir"... But I never got that. My name might as well been Casper the friendly Ghost because they didn't see me at all. This is particularly for the Chicago Heights location at Western and Lincoln highway.
  • SH
    Shaunda Houston
    Nov 2, 2025
    1.0
    This chipolte is horrible, the food nasty and the store is always dirty, and hire people who know what they are doing, you got these kids behind the counter playing with people food. SMH
  • RW
    Rose Wrice
    Oct 29, 2025
    1.0
    Store was nasty and the customer service was terrible and the stud needs to pull her pants up while she is on the floor working the front line the table where you eat was nasty no lids for your drink just terrible!!!
  • SM
    Sincere Mendoza
    Oct 15, 2025
    1.0
    I wish I checked the reviews before I visited this place. I ordered a veggie bowl very simple pinto beans, brown rice, and guacamole. Upon getting home I started to eat it and noticed the pinto beans and brown rice was hard as a rock. In addition, when did they start adding deadly cayenne or something else. I couldn’t eat it was so freakin spicy. I figured maybe they put the spice in the beans. OMG set my mouth on fire took a couple of hours to calm down after drinking milk. Well there’s always a first and last and this is definitely a last for me. Oh and the entryway reeked of cat urine. I don’t think they are going to last the parking lot was empty.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Chicago Heights serve?

Chipotle Mexican Grill offers customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.

Where is Chipotle Mexican Grill located in Chicago Heights?

Chipotle Mexican Grill is located at 1399 Western Ave, Chicago Heights, IL 60411.