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Brand Certified

Arby's

4.1
(496 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
207 South Halsted Street, Chicago Heights, IL
60411, United States

Hours

Reviews

4.1
496 reviews
5 stars
267
4 stars
119
3 stars
53
2 stars
19
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while many praised the staff for being friendly and professional, others reported slow service and unhelpful staff.

Food Quality

The food is generally well-received, with many customers enjoying the freshness and taste, although there are complaints about cold items and inconsistent quality.

Cleanliness

The restaurant is frequently noted for its cleanliness, with several reviews highlighting the well-maintained dining and food prep areas.

Pricing Concerns

Several customers expressed dissatisfaction with the pricing, considering it high for the value received.
  • DH
    Denise Harvey
    Feb 24, 2026
    5.0
    Drive thru was fast
  • SN
    Stephen Neis
    Feb 7, 2026
    3.0
    Ordered online, still stood there waiting for someone to help me. Ordered 20 minutes ahead.
  • LL
    Lah Lah
    Dec 16, 2025
    3.0
    Cashier wasn’t very friendly and inviting. Probably won’t go back simply because the price is crazy. 2 sliders, medium fry, small drink for $15. I can get better for less amount somewhere else.
  • DD
    D
    Oct 24, 2025
    5.0
    People always hate on Arby's! But our family we dig Arby's, that's our go-to we were able to dine in we were the only ones inside the restaurant and we were completely fine with it the staff was very professional and very polite they made our food hot and fresh. Asked if we were okay while we were dining. And even said goodbye to us on our way out the door. We ring the bell for them like it was a fire alarm. Good job!
  • DW
    Dean W
    Oct 11, 2025
    5.0
    Hot ham and swiss sandwiches are back. Yay!! While their beef sandwiches are quite good, the hot ham and swiss was always my favorite and I was sad when they discontinued it a couple years back. Now I'm making special trips to Arby's again for one of my favorite sandwiches.

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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