Arby's

4.1
492 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
207 South Halsted Street, Chicago Heights, IL
60411, United States

Hours

Reviews

4.1
492 reviews
5 stars
264
4 stars
119
3 stars
52
2 stars
19
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service is generally praised, with many reviews highlighting friendly and professional staff, though there are some reports of rude service and slow response times.

Food Quality

The food is often described as fresh and delicious, with specific items like the roast beef and new burgers receiving positive mentions, although there are occasional complaints about temperature and preparation.

Cleanliness

The restaurant is frequently noted for its cleanliness, with many customers appreciating the well-maintained dining and food prep areas.

Pricing Concerns

Several customers expressed that the prices are high for the portion sizes and quality, leading to dissatisfaction regarding value for money.
  • LL
    Lah Lah
    Dec 16, 2025
    3.0
    Cashier wasn’t very friendly and inviting. Probably won’t go back simply because the price is crazy. 2 sliders, medium fry, small drink for $15. I can get better for less amount somewhere else.
  • DD
    D
    Oct 24, 2025
    5.0
    People always hate on Arby's! But our family we dig Arby's, that's our go-to we were able to dine in we were the only ones inside the restaurant and we were completely fine with it the staff was very professional and very polite they made our food hot and fresh. Asked if we were okay while we were dining. And even said goodbye to us on our way out the door. We ring the bell for them like it was a fire alarm. Good job!
  • DW
    Dean W
    Oct 11, 2025
    5.0
    Hot ham and swiss sandwiches are back. Yay!! While their beef sandwiches are quite good, the hot ham and swiss was always my favorite and I was sad when they discontinued it a couple years back. Now I'm making special trips to Arby's again for one of my favorite sandwiches.
  • SR
    S RM
    Oct 4, 2025
    5.0
    The food was fresh and pretty good.
  • MM
    markwubbolding
    Oct 1, 2025
    5.0
    Clean as a fast food restaurant can be. Also, the staff is very well trained.