McDonald's

3.5
714 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
490 N Main St, Chatham, IL
62629, United States

Hours

Reviews

3.5
714 reviews
5 stars
251
4 stars
154
3 stars
131
2 stars
61
1 star
117

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, particularly in the drive-thru, with some experiences exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or stale items, while others praised the freshness of their meals.

Cleanliness

The cleanliness of the restaurant was often criticized, with reports of trash and dirty floors.

Staff Attitude

Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of professionalism.
  • AE
    akzana edwards
    Nov 11, 2025
    1.0
    Y’all close at 11:00pm. Not 10:52pm. You have lazy workers that leave and turn down 5 customers I would check that.
  • SB
    Sean Beasley
    Oct 30, 2025
    3.0
    At this McDonald’s, hope is packaged in paper bags and handed through windows with the grave uncertainty of a cosmic gamble. Each visit is a ritual of faith: I order McNuggets, request Sweet 'N Sour sauce, that humble nectar, the only alchemy capable of transforming processed chicken into fleeting joy, and then drive away believing perhaps this time the universe will be kind. It is never kind. Time after time, I arrive home, open the bag, and stare into the void where my sauce should be. There is always a brief moment of denial, a searching hand sweeping past napkins and salted fries like an archaeologist desperate to uncover lost treasure. But the truth waits, inevitable as gravity: there is no sauce. There never was. And yet I return, trapped in a cycle as old as human longing. Because sometimes, rarely, miraculously, they remember, and in that moment sweetness outweighs suffering. That is how hope survives: not in certainty, but in the improbable miracle sauce packet that might appear one day. Three stars. For the fries. For the persistence of human hope. And for the Sweet 'N Sour packets that haunt my dreams like tiny golden promises, forever missing from the bag.
  • TW
    Tami Werschey-Kessinger
    Oct 21, 2025
    4.0
    Quick service
  • GG
    g8sh
    Oct 18, 2025
    1.0
    waited 20 mins for 2 burgers and finally get them they’re not even what i ordered and cold no napkins in bag had to ask for my drink twice place sucks
  • AS
    Allison Stanley
    Oct 5, 2025
    5.0
    My food and service is always wonderful at the McDonald's in Chatham, IL. However the elderly in Chatham always seem to complain about their $2.00 fry being lukewarm after 30 minutes of it being on their plate or belittling the earnest, young employees about app and mobile orders. But as soon as a tall manager man comes to handle the abuse, the angry customers seem to let go of the attitude. I'm sorry you guys have to put up with that. It's the old people who don't believe in conflict management or accountability - not the employees who are trained on making sure food is good and guested are happy. I work at Chipotle. I know how annoying it is when they demand for more or a lot instead of politely asking double ! Keep rocking McDonald's in Chatham. I hope the mean man in his 50s learns his ways after he got his free cheeseburger after complaining and acting like a baby. I tipped the young employee $5 who received the crybaby's tears. And made sure the manager gave it to her ☺️

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 490 N Main St, Chatham, IL?

McDonald's delivery service is available Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and on Friday and Saturday from 5:00 AM to 11:30 PM.

What are the drive-through hours for this McDonald's location?

The drive-through is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.