Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported long wait times, particularly in the drive-thru, with some experiences exceeding 30 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication from staff.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or stale items, while others praised the freshness of their meals.
Cleanliness
The cleanliness of the restaurant was often criticized, with reports of trash and dirty floors.
Staff Attitude
Customer service experiences varied, with some praising friendly staff while others reported rudeness and lack of professionalism.
AE
akzana edwards
Nov 11, 2025
1.0
Y’all close at 11:00pm. Not 10:52pm. You have lazy workers that leave and turn down 5 customers I would check that.
SB
Sean Beasley
Oct 30, 2025
3.0
At this McDonald’s, hope is packaged in paper bags and handed through windows with the grave uncertainty of a cosmic gamble. Each visit is a ritual of faith: I order McNuggets, request Sweet 'N Sour sauce, that humble nectar, the only alchemy capable of transforming processed chicken into fleeting joy, and then drive away believing perhaps this time the universe will be kind.
It is never kind.
Time after time, I arrive home, open the bag, and stare into the void where my sauce should be. There is always a brief moment of denial, a searching hand sweeping past napkins and salted fries like an archaeologist desperate to uncover lost treasure. But the truth waits, inevitable as gravity: there is no sauce. There never was.
And yet I return, trapped in a cycle as old as human longing. Because sometimes, rarely, miraculously, they remember, and in that moment sweetness outweighs suffering. That is how hope survives: not in certainty, but in the improbable miracle sauce packet that might appear one day.
Three stars. For the fries. For the persistence of human hope. And for the Sweet 'N Sour packets that haunt my dreams like tiny golden promises, forever missing from the bag.
TW
Tami Werschey-Kessinger
Oct 21, 2025
4.0
Quick service
GG
g8sh
Oct 18, 2025
1.0
waited 20 mins for 2 burgers and finally get them they’re not even what i ordered and cold no napkins in bag had to ask for my drink twice place sucks
AS
Allison Stanley
Oct 5, 2025
5.0
My food and service is always wonderful at the McDonald's in Chatham, IL. However the elderly in Chatham always seem to complain about their $2.00 fry being lukewarm after 30 minutes of it being on their plate or belittling the earnest, young employees about app and mobile orders. But as soon as a tall manager man comes to handle the abuse, the angry customers seem to let go of the attitude. I'm sorry you guys have to put up with that. It's the old people who don't believe in conflict management or accountability - not the employees who are trained on making sure food is good and guested are happy. I work at Chipotle. I know how annoying it is when they demand for more or a lot instead of politely asking double ! Keep rocking McDonald's in Chatham.
I hope the mean man in his 50s learns his ways after he got his free cheeseburger after complaining and acting like a baby. I tipped the young employee $5 who received the crybaby's tears. And made sure the manager gave it to her ☺️
What are the delivery hours for McDonald's at 490 N Main St, Chatham, IL?
McDonald's delivery service is available Monday to Thursday and Sunday from 5:00 AM to 10:30 PM, and on Friday and Saturday from 5:00 AM to 11:30 PM.
What are the drive-through hours for this McDonald's location?
The drive-through is open Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and on Friday and Saturday from 5:00 AM to midnight.
Can I order McDonald's food for delivery or pickup online?
Yes, you can order for delivery or curbside pickup online through McDonald's website or mobile apps.
What payment options are accepted at McDonald's in Chatham, IL?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services does this McDonald's offer to customers?
The McDonald's offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi services.
Where exactly is McDonald's located in Chatham, IL?
It is located at 490 N Main St, Chatham, Illinois 62629, United States.
What types of food can I expect at this McDonald's?
You can enjoy a variety of menu options including burgers, sandwiches, breakfast items, coffee, ice cream, frozen yogurt, and more.
What nearby dining options are close to McDonald's?
Nearby dining options include Little Italy's Pizza, Sabores ice cream shop, Más Sabores Mexican restaurant, Secret Recipes American restaurant, China River Chinese and buffet restaurant, Sun Thai restaurant, Subway sandwich shop, and Chatham Cafe.
What nearby services could be useful for customers visiting McDonald's?
Customers might find services like Chatham Clarion media, Clock Tower Community Bank, Marine Bank, StaffQuick employment agency, and Locksmith Chatham IL handy nearby.
Are there family or shopping-related places near this McDonald's?
Yes, family-friendly and shopping spots nearby include Hippo Tails baby gear and furniture store, Ace Hardware, Farmstead Primitive Co. gift boutique, Dazzling Nails and Spa, Kim Nails & Spa, Sweet Pea Consignment children's clothing store, and New Generation Laundry & Dry Cleaners.