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Brand Certified

Arby's

3.9
(423 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
105 Independence Blvd, Chatham, IL
62629, United States

Hours

Reviews

3.9
423 reviews
5 stars
195
4 stars
94
3 stars
74
2 stars
25
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service varied widely, with some praising friendly and helpful staff, while others reported rude behavior and incorrect orders.

Food Quality

Food quality was inconsistent; some customers enjoyed their meals while others complained about cold, overcooked, or incorrect items.

Cleanliness

The restaurant was often noted for being clean and well-maintained, contributing positively to the dining experience.

Order Accuracy

There were frequent issues with order accuracy, with many customers receiving incorrect items or missing components.

Atmosphere

The atmosphere received mixed reviews, with some describing it as pleasant and others noting a lack of customers and a somewhat eerie vibe.
  • RF
    Rhonda Featherston
    Dec 10, 2025
    3.0
    It's Arbys
  • HL
    Harold Lindsay
    Dec 2, 2025
    5.0
    Scott took or order .he was nothing short of excellent service .we normally wouldn't go to this location. Not living there but they were perfect .hope there's frequent this location
  • CL
    Chris Lowder
    Nov 16, 2025
    5.0
    One of the nicer places I want to go to
  • SB
    Sean Beasley
    Oct 30, 2025
    3.0
    There is an Arby’s in this town, you’ve driven past it, you’ve seen it, and you’ve wondered, and inside its walls exists a reality only loosely tethered to our own. I entered at 6:00 PM on a weekday, peak dinner hour by all known laws of mankind, and yet the dining room was a vast and echoing tundra of empty booths. The soda fountain hissed softly, as though whispering secrets to no one. A lone curly fry sat abandoned under a table, like a fossil from a forgotten civilization. The staff greeted me with a warmth so immediate and sincere it felt rehearsed, like actors preparing for a play whose audience never arrives. Their smiles were just a fraction too wide, their politeness almost operatic. I half-expected someone to lean in and ask if I was finally here to awaken the others. Still, they handed me my roast beef sandwich with ritualistic reverence, as if bestowing a relic. No music played. No fryer beeped. No other customer entered. I ate in silence, the ice machine buzzing like distant insects, every bite echoing in the hollow chamber of this meat cathedral. Outside, cars streamed past on the highway, but none turned in. None ever turn in. This place stands as a monument to mystery, a beef-scented Bermuda Triangle where diners vanish or perhaps are simply never permitted to exist in the first place. And yet, the sandwich was good. Hauntingly good. Suspiciously good. As though in the absence of other patrons, all of reality’s remaining flavor was concentrated into this single meal. Five stars? No. That would imply understanding. Three stars: one for the meat, one for the curly fries, and one for the unsettling possibility that I was the only real person in that building. I will return. Not because I want to. But because I must know.
  • WD
    william dixon
    Oct 13, 2025
    5.0
    They have the meats!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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