Taco Bell

Reviews

• GM

  Griffin May

  Apr 5, 2026
  5.0
  Always fast service and great customer service!
• CB

  Cerys Boston

  Apr 2, 2026
  5.0
  The Taco Bell in Charleston, Illinois far surpasses the other locations in the area. I will often go out of my way to go to this location instead of others. The staff are calm, efficient, and so kind. The food is always top notch, with proper serving size and good presentation, with rarely a wrong order. The store is always clean and welcoming. The employees at this store do an excellent job and deserve more recognition!
• FJ

  Faythe Jordyn

  Mar 4, 2026
  1.0
  We placed 3 orders through the mobile app to be convenient for the drive-through so we didn’t have to go around twice because of the only 2 orders per car rule, but when I get to the speaker the lady in the other side was rude when we asked why we couldn’t just pick up all 3 orders when they where all already payed for online she insisted we had to go around. We pick up the first 2 orders and she says under her breath “can’t forgot the mild sauce don’t want to hear you complain” which was uncalled for. We have to do an around the block, because no left turns allowed leaving the drive through. We go back to the speaker and ask for the last order which she says they don’t have it. We say can we pull up to the window, because in the app it says it’s ready, but again she asks us to go back around because they have no more online orders. Well we tell the real name on the order and she was like oh yeah we have it. We pull back to the window and ofc they don’t have the order ready it legit was a Baja Blast and Nacho fry we said at the beginning we had a 3rd order couldn’t have at least the drink ready. Overall the experience with the worker was not great she was very rude. A quick grab and go turned into like 15mins for no reason. They also messed up on one of my friends orders
• CC

  Cownuts

  Feb 28, 2026
  1.0
  It was good
• FM

  Faith Morgan

  Jan 30, 2026
  1.0
  I never write reviews but this is the exception I went to Taco Bell today before work as one does I have never been treated so rudely by staff the man working the window was very rude and disrespectful towards me I tried to give my order at the speaker which included one extra sauce which I wanted to buy for some reason this man could comprehend that I wanted to pay for an extra sauce he just kept yelling at me saying it only comes with one sauce I kept saying I know I want to get another sauce after he finally understood what I was saying I pulled up to the window and he was giving me rude nasty looks I had a question to ask about my order I kept saying very nicely excuse me I have a question to which every single time without fail this man gave me a nasty side eye and mean mug after he slammed the window in my face I ended up driving off and after all of that confusion with my sauce I still got the wrong one.

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