Service Speed
Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and mobile orders.
Food Quality
The quality of food was inconsistent, with many customers receiving cold, overcooked, or incorrect items.
Staff Attitude
While some reviews praised friendly staff, many others noted rude or inattentive service, contributing to a negative experience.
Order Accuracy
Numerous customers experienced issues with incorrect orders, missing items, or items not prepared as requested.
Management Issues
There were complaints about poor management and staffing levels, leading to operational inefficiencies and customer dissatisfaction.