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Sonic Drive-In

2.5
(158 reviews)

Business Details

107 W Lincoln Ave, Charleston, IL
61920, United States
(309) 322-0710

About

Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Charleston, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 107 W Lincoln Ave for the ultimate SONIC experience!

Location

Sonic Drive-In
107 W Lincoln Ave, Charleston, IL
61920, United States

Hours

Reviews

2.5
158 reviews
5 stars
34
4 stars
17
3 stars
16
2 stars
18
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and mobile orders.

Food Quality

The quality of food was inconsistent, with many customers receiving cold, overcooked, or incorrect items.

Staff Attitude

While some reviews praised friendly staff, many others noted rude or inattentive service, contributing to a negative experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, missing items, or items not prepared as requested.

Management Issues

There were complaints about poor management and staffing levels, leading to operational inefficiencies and customer dissatisfaction.
  • LB
    Lily Bowen
    Feb 5, 2026
    5.0
    my girl Alaiyah was on point, she took our order and brought it to us, it took a little longer than expected but our food was amazing and she had awesome attitude!! 10/10 experience
  • AA
    Anonymous Gmail Account
    Jan 16, 2026
    5.0
    Give that man 5*. 🤘🏽🕶️🤌🏽
  • SL
    Sarah Lee
    Dec 31, 2025
    3.0
    Was told I couldn't pay cash unless I had exact change. When I have the girl over $3 in literal change she gave me the dirtiest look. I HAD to give change to get to exact change.
  • CC
    Charles
    Dec 27, 2025
    1.0
    My first impression of this restaurant was an employee who clearly didn't want to be there telling me that they had no sides. It looks nicer than the Mattoon store (so does your average dumpster) but the quality is equally poor. Edit: I will absolutely not provide feedback to Sonic's customer support email as I do not care about the success or failure of the franchise. I'm only here to warn others about wasting their time. Also, if your company needs customer feedback to remind you to properly stock food at a place that exclusively sells food, you have no business existing.
  • SG
    Shad Te Grotenhuis
    Dec 26, 2025
    1.0
    After waiting in drive up line for 40 minutes, we heard if you pulled up to a remote order it was a 30 minute wait for food. We finally heard at the drive up it was a 50 minute wait. I understand short handed but if we had pulled up to where they had to bring our food out, we would have been gone 10 minutes before and we couldn't even order as we were 1 away from the front line. To sum it up 80 minutes in drive up and 30 at the remote order. Where is management??

Brand Certified Facts from Sonic Drive-In

Sonic Drive-In partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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