Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Charleston, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 107 W Lincoln Ave for the ultimate SONIC experience!
Location
Hours
Reviews
2.5
155 reviews
5 stars
31
4 stars
17
3 stars
16
2 stars
18
1 star
73
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers consistently reported extremely slow service, often waiting 20-30 minutes for their orders, even with few cars present.
Food Quality
The food quality was frequently criticized, with many customers receiving cold, overcooked, or incorrect items.
Staff Attitude
Several reviews mentioned rude or inattentive staff, contributing to a negative customer experience.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, or poorly prepared food.
Management Issues
There were complaints about poor management and staffing, leading to long wait times and inadequate service.
- SLSarah LeeDec 31, 20253.0Was told I couldn't pay cash unless I had exact change. When I have the girl over $3 in literal change she gave me the dirtiest look. I HAD to give change to get to exact change.
- CCCharlesDec 27, 20251.0My first impression of this restaurant was an employee who clearly didn't want to be there telling me that they had no sides. It looks nicer than the Mattoon store (so does your average dumpster) but the quality is equally poor. Edit: I will absolutely not provide feedback to Sonic's customer support email as I do not care about the success or failure of the franchise. I'm only here to warn others about wasting their time. Also, if your company needs customer feedback to remind you to properly stock food at a place that exclusively sells food, you have no business existing.
- LLLuke LeathersDec 26, 20251.0Unfortunately the wait was extremely long (40mins) for a couple burgers and fries, and they just didnt make the fries. Just gave us cold tater tots instead.
- SGShad Te GrotenhuisDec 26, 20251.0After waiting in drive up line for 40 minutes, we heard if you pulled up to a remote order it was a 30 minute wait for food. We finally heard at the drive up it was a 50 minute wait. I understand short handed but if we had pulled up to where they had to bring our food out, we would have been gone 10 minutes before and we couldn't even order as we were 1 away from the front line. To sum it up 80 minutes in drive up and 30 at the remote order. Where is management??
- SDSarah DulskeDec 23, 20251.0The tatertots were like glass and old. They were out of ranch but didn't tell us when we ordered something that comes with ranch. The workers didn't know how to make a twisted flamingo, brought me another crap drink and refused to throw the other one away.