Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
4.2
578 reviews
5 stars
295
4 stars
165
3 stars
64
2 stars
21
1 star
33
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising the friendly staff while others experienced rudeness and long wait times.
Food Quality
Mixed reviews on food quality; some enjoyed the burgers and ice cream, while others received cold or incorrect orders.
Cleanliness
The restaurant is generally noted for being clean, including the dining area and restrooms.
Drive-Thru Experience
The drive-thru often has long wait times, leading to frustration among customers.
Overall Satisfaction
While many customers appreciate the ice cream and some food items, there are significant concerns about order accuracy and service speed.
- AFAustin FawDec 3, 20255.0Got some free entertainment, someone took a car trailer through the drive thru and kept hitting one of the pillars that protect the menu and building.
- CHCheyenne HaleNov 7, 20252.0ordered dq thru doordash. they hate doordash apparently. 6 piece chicken basket w lg fry barely any fries. same way with husbands fries. bottom of barrel type shit. order 2 lg cokes. didn’t get em. called to see if i could go get them instead told it was doordashes issue and that they r supposed to direct us to doordash? funny considering i have went gotten parts of my order that were not given out before from the same DQ. shitty.
- EFEye FlyOct 31, 20251.0This chicken sandwich costs $7. The lettuce is brown and soggy like it’s a few weeks old. And the spoons I got for ice cream look like they melted.
- KHKathy HefnerOct 21, 20255.0I always go through the drive thru.
- SMSean McClainOct 16, 20255.0I really enjoying go to dairy Queen food is great and the people are nice
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill at 20 State St in Charleston, IL specialize in?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the regular operating hours of Dairy Queen Grill & Chill in Charleston, IL?
Dairy Queen Grill & Chill is open every day of the week from 10:30 AM to 10:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service at its Charleston location?
Yes, this Dairy Queen location offers drive-thru service for customer convenience.
Is there seating available at Dairy Queen Grill & Chill on State St in Charleston?
Yes, the location offers both indoor seating and outdoor seating, including high chairs and booster seats, making it family-friendly.
Are there facilities for families and children at Dairy Queen Grill & Chill in Charleston?
Yes, Dairy Queen Grill & Chill is family-friendly, offers booster seats and high chairs, and welcomes children.
Does Dairy Queen Grill & Chill provide free WiFi to its customers?
Yes, free WiFi is available at this Dairy Queen location.
How can I place an order online for pickup at Dairy Queen Grill & Chill in Charleston?
You can order online for pickup by visiting their official Dairy Queen order page for this location: https://www.dairyqueen.com/en-us/order/pickup/n/11248/
Are there any convenient laundry services near Dairy Queen Grill & Chill where I can do my laundry while grabbing a meal?
Easy Wash Laundry is a nearby laundromat that customers can visit while enjoying food and treats at Dairy Queen Grill & Chill.
What nearby shopping options are available if I want to shop after dining at Dairy Queen Grill & Chill?
Copper Eagle, an antique and thrift store, is nearby and offers shopping opportunities after your visit to Dairy Queen.
Are there any local services near Dairy Queen Grill & Chill that customers might find useful?
Nearby services include Rural King Supply for agricultural needs, Coles County Transportation for taxi services, and Just a Dog Wash for pet grooming.