Arby's

4.0
601 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
310 Lincoln Avenue, Charleston, IL
61920, United States

Hours

Reviews

4.0
601 reviews
5 stars
257
4 stars
196
3 stars
78
2 stars
26
1 star
44

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about cold or poorly prepared items.

Customer Service

Customer service experiences varied widely, with some praising friendly staff while others noted rudeness and lack of attention.

Cleanliness

Several reviews highlighted the cleanliness of the dining area, indicating a positive aspect of the location.

Drive-Thru Efficiency

The drive-thru service was noted as efficient by some customers, although others experienced long waits.
  • MN
    Martha's time Be Happy Now
    Nov 14, 2025
    4.0
    They put the Arby's sauce on the receipt but did not give it to me and that's the whole reason I went to Arby's very freaking disappointed.
  • MH
    Michael Hall
    Oct 26, 2025
    1.0
    We have been there twice the drive thru crew are very rude and have not got our order right rather time will not go there again
  • BC
    Bob and Carla Crist
    Oct 5, 2025
    1.0
    2nd time recently that our food was cold. We order a classic roast beef with crinkle fries each & share mozzarella sticks. Mozzarella sticks are warm the rest is cold. We are done with this Arby’s. We pay good money for cold food, not anymore.
  • BW
    Bill Warfel
    Sep 18, 2025
    4.0
    i hadnt been in an arbys for years. typical fast food joint but hot ham and cheese was good, altho smaller than i remember
  • JK
    Josh Klr
    Aug 22, 2025
    3.0
    Went around lunch time one day and was going to use the drive through but it was at a standstill for about 5-10 minutes. Gave up waiting in the drive through and parked to go inside. Once inside Noone would even acknowledge that there was a customer in the lobby waiting at the counter and there was one guy packing orders who kept looking at me but never said anything or told anyone that I was there waiting. Ended up going back out and the drive through had been cleared out completely. The burger was great but they need much better training on customer service, if a customer comes into the lobby there needs to be at least one person who greets them or let's them know that someone will come help them soon.