Dunkin'

3.5
197 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Channahon, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
23841 W. Eames St, Channahon, IL
60410, United States

Hours

Reviews

3.5
197 reviews
5 stars
85
4 stars
31
3 stars
23
2 stars
12
1 star
46

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rudeness and lack of acknowledgment from staff.

Food Quality

Numerous reviews highlighted issues with food quality, including stale donuts, cold food, and incorrect orders.

Management Issues

Feedback indicated dissatisfaction with new management, leading to inconsistent service and quality.

Cleanliness

Several customers noted unsanitary conditions, including dirty food preparation practices.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good coffee, indicating a mix of experiences.
  • MD
    Meko Doll
    3 days ago
    1.0
    I picked up an order here and the worker was very dismissive. I greeted her and was given my order with no receipt when that was needed for my drop off.
  • SZ
    Sameer Zayed
    Oct 16, 2025
    1.0
    I’ve given this place multiple chances and they just aren’t up to par with other DNDs Service is horrible! Coffee is bitter and they refuse to give you a refund if you just think the coffee is so bad you can’t stand it. They forgot an order of hash browns one day and I came back in and the guy argued with me that he put it in the bag. I was here everyday spending anywhere from 12 to 24 dollars each time and he thought I’d lie to get one order of hash browns out of them? Horrible service they need negative stars.
  • GJ
    Gia Jaskula
    Sep 24, 2025
    1.0
    This location is awful, period. Dunkin Donuts should be embarrassed to have their name represented in this way. I'm sure it's a franchise and they have no clue how poorly this is run, the quality of food and coffee AND the rudeness.
  • AH
    Aryen king Haji
    Aug 27, 2025
    1.0
    Don’t take it chicken wrap it’s dirty
  • CA
    Callie Anderson
    Aug 4, 2025
    1.0
    I purchased 12 dozen donuts to take to work for my co workers. The donuts were stale and hard so of course I bring the donuts back and request a refund. The guy literally tried to gaslight me into keeping the donuts saying "They're not hard, they're not hard" like I was legit going back and forward with this man about MY DISSATISFACTION with the donuts that I PURCHASED WITH MY MONEY. They clearly have no respect for customers and treat them like trash! After aguring back and forward with this man, him calling 2 different individuals on his phone and me speaking with them them on his phone... was I THEN given my refund. And to top things off he didnt give me my change which was 27 cents. I asked him can I get my change and he proceeds to just give me 27 cents from his pocket like I don't care if you pull it from thin air give me ALL my money! I will never EVER return here. The most disrespectful, unprofessional Dunkin Donuts I've ever been to!

Frequently Asked Questions About Dunkin'

What are the holiday special drinks available at Dunkin' in Channahon, IL?

Try the NEW Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the NEW Berry Sangria Refresher this holiday season at Dunkin' in Channahon, IL.

What are the regular opening hours for Dunkin' in Channahon, IL?

Dunkin' is generally open from 4:00 AM to 6:00 PM Monday through Saturday, and 5:00 AM to 6:00 PM on Sunday.