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Brand Certified

Arby's

3.5
(204 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
23801 West Bluff Road, Channahon, IL
60410, United States

Hours

Reviews

3.5
204 reviews
5 stars
92
4 stars
25
3 stars
23
2 stars
14
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some staff being friendly and efficient while others displayed poor attitudes and unprofessional behavior.

Food Freshness

Many reviews highlighted issues with food freshness, including cold or reheated items, while a few praised the quality of certain sandwiches.

Operational Issues

Frequent complaints about the restaurant not being open during advertised hours and problems with accepting digital coupons.

Cleanliness

Mixed feedback on cleanliness, with some customers noting clean dining areas while others pointed out dirty tables and poor food handling practices.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived reductions in portion sizes.
  • BB
    Brittany
    Jan 6, 2026
    5.0
    Very friendly. Fast and fresh food at this location
  • MM
    Melissa
    Dec 26, 2025
    3.0
    This location does not accept the digital coupons off your phone. I'm from Chicago and they closed all the arbys by us. I saw the sign for this one off I55 so decided to stop since it's been over a year since the last one closed out by me. Because there are none in my area.i don't get paper coupons anymore. I would have left and walked out if I had not been craving a beef and cheddar. I still got my food only because i was already here but I'll never be coming back.
  • SS
    SAS
    Dec 26, 2025
    5.0
    I recommend the turkey bacon ranch
  • SK
    Shar Kay
    Dec 22, 2025
    1.0
    A group of us came in and I was the only person in line to start with. But there was no line, only me. I stood and stared at the kid who was staring at his phone. It wasn’t until another guy got his attention until he looked up and saw me. My order was complete. Then he asked me three questions, repeating one that I already answered when I made the order. When I got the meal, the sandwich was barely warm, the fries tasted like they were both undercooked and like they made them yesterday. My friend came in and said, “I guess you get these over-seasoned curly fries unless you specifically ask for regular fries.” A third said she was glad she didn’t order fries. The other 3 that came in said they weren’t going to bother to order something if it wasn’t fresh. Lost customers…you know you shouldn’t be serving old food.
  • JS
    Jordi Struble
    Dec 13, 2025
    5.0
    We were at arbys at 11:20 pm on the 12th and there was only one women working. Even though she was alone, she still put on a smile and got our food to us quickly!

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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