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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Champaign, IL. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 601 North Mattis Avenue for the ultimate SONIC experience!
Numerous customers reported rude and unprofessional behavior from staff, with many experiences of incorrect orders and poor communication.
Food Quality
While some customers enjoyed the food, many others complained about incorrect orders, stale items, and overall dissatisfaction with the food quality.
Speed of Service
Customers experienced long wait times for orders, both in the drive-thru and at stalls, with some stating that service was slow even when the restaurant was not busy.
Positive Experiences
Despite the negative feedback, there were several positive comments about friendly staff and good food, indicating that experiences can vary significantly.
MC
Megan Collins
Dec 24, 2025
1.0
Says they’re under new management, what a joke. Called to speak to the store regarding a messed up order.. they answered the phone with music with profanity blasting in the background. I would assume this is why they have an unprofessional staff. Good luck with this new store manager, Kyle
JK
Jamie K
Nov 12, 2025
5.0
Food was fast and fresh. Every one was very friendly.
EE
Eric Evans
Sep 28, 2025
2.0
Horrendous. Parking lot wasn’t busy by any means yet my order was not done correctly. Triple smash was a single smash & my other double smash was the triple. Had to remind the employee I had a shake which isn’t the biggest deal. Mozzarella sticks were stale & my fiancé’s tater tots were hard as rock. Overall don’t recommend.
JK
Jeff Keeling
Sep 19, 2025
5.0
Food was hot & fast and the service was good.
KK
Kat Koontz
Sep 15, 2025
1.0
Completely rude, cut me off several times. I had to literally say “SUNDAE ….. like last day of the week” to them after they choose not to listen and kept repeating “sundae shake blaster what do you want” like girl if you just listen 🤧 then on top of that I am ordering more and she goes “you talking to me” yes who else am I talking to bffr I was about to drive off but wanted to try new menu items. Reminds me why I never come here.