Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 409 N Mattis Ave in Champaign, IL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported unprofessional and rude staff, leading to poor service experiences.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold, incorrect, or poorly prepared items.
Long Wait Times
Customers frequently mentioned excessive wait times for both delivery and in-store orders, often leading to frustration.
Cleanliness Concerns
Several reviews highlighted unsanitary conditions in the restaurant, including dirty floors and unkempt dining areas.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and enjoyed their meals, indicating that experiences can vary.
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Angelique Henderson
Feb 20, 2026
1.0
Very unprofessional workers. The guy that was answering the phone and taking orders was very rude and didn’t help with anything. I ordered my order through the Pizza Hut app and it said it was supposed to be delivered at 6:20 and it was done by 6. My order was delivered cold and not fresh and when I tried to call to make a complain he was very rude. Will not order from here again or recommend to anyone. Yall are by far the worst Pizza Hut that I have been to. Do better managers.
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Peggy Ball
Feb 10, 2026
4.0
Food is really good as always. Very disappointing that the famous Italian dressing is no longer available. They really need more staff to keep up with stacks and stacks of used dishes and cups. They are busy making more pizzas, and refilling the salad bar, and are very busy, while people leave plates on tables and by the garbage.
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Josh Johnson
Feb 8, 2026
1.0
02/08/2026
SUPER BOWL SUNDAY
At 2:00 PM I ordered a big dinner box to be picked up at 5:00 PM.
I showed up a few minutes early to check in with them.
I watched roughly a dozen people come in and leave with their food.
At 5:20 PM I started seeing people leaving with their orders to be picked up at 5:15 PM.
I told the guy behind the counter that he could cancel and refund the order.
He said something about it being on a table or something.
I still left. Being uncertain whether or not they were actually going to refund me I went back to the app and contacted corporate. 1-3 business days to be contacted about refunding my money after their people put a damper on my super bowl experience. Oh, well. Learn from my mistake.
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Amy Plummer
Feb 6, 2026
4.0
Not very comfortable seating. No booths whatsoever. The soda was flat and there wasn't any deals. Otherwise it was okay
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Markus Dorsey
Feb 4, 2026
1.0
They will outsource deliveries to door dash and then when there is a problem not help in any way to provide you with the food you never received. Also, claimed they do not know their corporate number.