McDonald's

Reviews

• JH

  Jill Hackman

  Nov 16, 2025
  4.0
  Love using the app lots od freebies
• AO

  Adam Orlandi

  Nov 14, 2025
  5.0
  Food was hot, fries were fresh, cashier was friendly. One of the better McD's I've been to.
• DG

  Debbie Graham

  Nov 7, 2025
  5.0
  Order with app. Easy and quick for breakfast.
• JJ

  Janiya Jones

  Oct 28, 2025
  1.0
  I had an extremely disappointing experience at the McDonald’s on Kirby. I placed a $15 mobile order through the app, but when I arrived at the drive-thru speaker, I was told they were not accepting mobile orders and that I’d receive a refund in 1–3 days. This was frustrating because this exact issue happened to me before — and I never received that previous refund. When I pulled up to the second window, I asked for either my food or a cash refund. Multiple employees came to the window telling me to “pull forward” for other customers, but I had already paid ahead and deserved to have my order prioritized or properly refunded. One employee told me they were doing “nothing” to resolve it, and when I asked for the manager, that same employee refused to get them and said the manager didn’t want to talk to me. She also refused to provide her name. After waiting around 15 minutes, I left to pick up my dad and returned. Only then—after showing my order again—did the manager give me my food without any issue. I’m confused as to why it took my dad being present for the problem to be resolved when it should have been handled the first time. If mobile orders aren’t being accepted, the app should not allow purchases to go through, and clear signage should be posted at the drive-thru. The unprofessionalism and lack of communication at this location were unacceptable. I hope management or corporate addresses this issue so no other customer has to go through this again.
• SC

  Steffani Capili

  Oct 5, 2025
  1.0
  It absolutely blows my mind the ice cream machine is “down” every single day and at every hour. I have tested this theory myself. Used to be after a certain hour such at 10pm that ice cream wasn’t available. FINE. But at 1pm on a Sunday? Sounds like they need some new ice cream machines that McDonald’s can more than afford to get. Or perhaps it’s just a staff issue. Fix it.

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