McDonald's

Reviews

• DC

  Demetrius Crockett

  4 days ago
  5.0
  Had a encounter with the driver thru person, couldn't order through drive thru so I went in and explained the situation to the manager, explained how the drive thru worker refused to take my order, she quickly made things right, apologized over and over and honestly she made the experience horrible to okay. People like her deserve to be recognized for their hard work and great customer service, I will be back just because I know she's the manager
• DM

  Destinee Maree

  5 days ago
  1.0
  I was at the drive through when James (who refused to give me his name) originally started taking my order. When I tried to order, he cut me off 3 different times and then one the 4th time he just started stating he couldn’t understand me and that I needed to get closer to the microphone which I told him was not possible because I was as close as I could get. He then starts to get irritated and refuse to take my order until he could understand me better, at this point I drive to the window so he could hear me more clearly to which he refuses to take my order and tells me to come inside because it’s not his problem. He refuses to open the window again so I knock to ask him what I could have possibly done to make him this upset and he threatened to call the police on me. I am several months pregnant and was just trying to order 1 simple happy meal for my daughter. He made that impossible. He clearly has no customer service skills and I’m I only found his name out by the other complaints of him and his service in the drive through. Never had this type of service at this location until he was started working here. James is a the definition of a weak man.
• MW

  Maurice White

  Feb 15, 2026
  1.0
  I visited the Neil and Kirby location in Champaign IL and the cashier name was James at the register at the time . I pulled into the drive through around 1:50AM wanting to place an order . Try to place my order but however James could not hear me through speaker he said . I pulled around to place my order since he said he couldn’t hear or understand me. When I proceeded to pull forward to the window to place order . He said he couldn’t ring me up at window and I must order through the speaker or must come inside . I told him I pulled around because we couldn’t understand each other and then he proceeded to tell me “ he’s use to people speaking louder then me in a regular conversation “ which has nothing to do with me wanting to place a order . Which after that he closed the window and waved me off and refused to place my order . After sitting there I did drive up to the next window to get some help and a wonderful older African American lady with locs helped me out and got my food made and order rung up with no problem after all the difficulty with him . I did not appreciate the disrespect and disregard to helping me . Customer service should be a great and pleasant experience for the consumer and I didn’t get that at this following location from James
• MH

  Melina Hoepker

  Jan 21, 2026
  1.0
  Bodily fluids in my drink is crazy McDonald’s
• DH

  Duncan Hines

  Jan 4, 2026
  1.0
  I have never been disrespected going through a drive-thru, especially at a McDonald's the way I was tonight. Due to a malfunction with the ordering intercom, The employee working the headset refused to take my order even when I kindly went over to the window to let him know that I was speaking coherently and clearly speaking into your intercom. I just wasn't sure why he could not hear me. After him refusing to take my order. I asked to speak with the manager which he just ignored me so I sat there momentarily, after a few minutes I then pulled up to talk to Tracy, the manager and she had nothing to say besides, "She doesn't know why he did that." They continued to take orders right behind me, and Tracy never asked to take my order either being the manager on duty you would think she would. The kid working the headset even threatened to call the cops because he refused to open the window to talk to me and sort out the issue. I'm not sure what his issue was but I would like answers.