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McDonald's

3.5
(1447 reviews)

Business Details

1812 N Neil, Champaign, IL
61820, United States
(217) 359-5251
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1812 N Neil, Champaign, IL
61820, United States

Hours

Reviews

3.5
1,447 reviews
5 stars
519
4 stars
306
3 stars
280
2 stars
110
1 star
232

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for food, especially for drive-thru and mobile orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and difficulties in customizing requests.

Staff Friendliness

While some customers praised the friendliness of the staff, others noted unprofessional behavior and language barriers.

Cleanliness

The restaurant was often described as clean and well-maintained, particularly after recent renovations.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others reported cold or poorly prepared items.
  • AR
    Amber Richardson
    Jan 29, 2026
    5.0
    Super fast service, clean store and very nice staff!
  • AN
    Ashley N
    Jan 23, 2026
    1.0
    The kiosks don't work. And when you pay on the app and show them your phone they'll still tell you they don't see the order and refuse to provide food or issue a refund.
  • SS
    Shuu
    Dec 18, 2025
    2.0
    Placed a mobile order for drive-thru. They tell me it’s for inside pickup and tell me to come inside. I tell them it’s for drive thru and ask them to just give me the order anyway, yet they insist. I come inside and show them I indeed placed it for drive-thru (keep in mind it’s pouring rain). They instruct me on how to CHANGE the order from drive thru to inside pickup in the app so I can get my food. I did not want to pickup inside…. I had placed it for drive thru for a reason. Anyway, it took another 10 minutes to get the food, so I wouldn’t be surprised if it was on purpose to keep the drive times low…
  • AH
    Anne Hill
    Dec 3, 2025
    4.0
    Drive thru, waited awhile, food not very hot.
  • HC
    H Ben Chu
    Nov 30, 2025
    1.0
    Placed an order through the mobile app. Waited for a good 20 min and went to check on the order. Was told the app was down and although the $ was charged, they could not issue a refund or provide the order. Insinuated that there was no way they could tell if i cheated later by obtaining a refund, and therefore could not provide me with the food I already paid for. Asked me to call mcdonalds or the bank to get the $ back. Very unprofessional.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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