Jimmy John's

3.8
248 reviews

About

Sandwich Restaurant

Location

Jimmy John's
43 E Green St, Champaign, IL
61820, United States

Hours

Reviews

3.8
248 reviews
5 stars
113
4 stars
60
3 stars
26
2 stars
15
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and disrespectful behavior from staff, including a manager, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong sandwiches, indicating a lack of attention to detail.

Delivery Issues

Several customers experienced long wait times for delivery, with some orders taking over an hour and others being canceled without notification.

Speed of Service

While some customers praised the speed of service, others noted inconsistencies, particularly during busy hours or with delivery.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their sandwiches while others reported issues with freshness and incorrect preparation.
  • BB
    Brice
    Nov 22, 2025
    1.0
    Very rude manager has a profanity problem talked about my dead grandma and disrespected me and than said that she would talk to my mother like that
  • RG
    Ruize Gao
    Oct 8, 2025
    2.0
    I waited for about 10 minutes for curbside pickup after confirming online that I was already at the store. When I called, the one who picked up the phone said they were short-staffed and I had to go inside. It would not take more than 1 min to get the order to me. He could also have told me about the situation earlier. I saw staffs going in and out of the store—they also saw my car parked right there. But no one did or said anything about my order.
  • WV
    William Valdez
    Aug 19, 2025
    1.0
    Two of the employees were extremely disrespectful. Sandwich wasn't even made.
  • BH
    Brea Harris
    Nov 15, 2021
    1.0
    The Jimmy Johns located at 43 E Green St. Has provided the worst experience I have ever seen in customer service. My order was out for delivery at 8:41 pm and here it is 2 hours later and my order still hasn’t arrived. Online states that the store closes at 12 am and it’s currently 11:17 pm and the store is already closed. I called at least 6 times and then went to the store and the young man kept saying we’re close we’re close instead of asking what the issue could be. Rude and inconsiderate not interested in spending my money again.
  • EE
    Edie
    May 6, 2019
    2.0
    It's pretty fast like they say, but they have NEVER gotten an order fully correct. Who cares if its fast, just bother getting it right if it takes you an extra 2 minutes