Arby's

3.8
436 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1913 W Springfield Ave, Champaign, IL
61820, United States

Hours

Reviews

3.8
436 reviews
5 stars
183
4 stars
120
3 stars
58
2 stars
34
1 star
41

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistent food quality reported, with issues like cold, stale, or poorly prepared items.

Service Issues

Frequent complaints about slow service, order inaccuracies, and untrained staff.

Pricing Concerns

Customers feel the prices are high for the portion sizes and quality of food.

Cleanliness

Mixed reviews on cleanliness, with some praising the dining area while others reported unsanitary conditions.

Customer Service

Some positive experiences with friendly staff, but many negative experiences regarding service quality.
  • RR
    Roger Reed
    Nov 1, 2025
    3.0
    Little high price for the little food you get. Roast beef sandwich just slapped together, meat and sause all to one side. . We used to eat there a lot , but during Bidens turn the price has doubled and people on ss can't afford to eat out anymore. After they put the high tables and chairs in the atmosphere went down hill.
  • DW
    David Wolf
    Oct 27, 2025
    1.0
    Apparently employees aren't trained in how to answer a phone
  • GM
    Galen Maurer
    Oct 4, 2025
    2.0
    They got my order wrong. By the time I realized, I had driven to far to go back.
  • CS
    Carl Siebert
    Sep 23, 2025
    5.0
    Biggest Arby's I have ever seen - and nice too
  • CW
    CariLynn Wright
    Sep 18, 2025
    1.0
    Ordered 2 sandwiches, when we pulled up the guy at the window just looked at me and said “uhhh”. When we finally got our order they left out a sandwich. When we got the sandwich it was literally cold, like as if they just pulled a spare sandwich out of the fridge. The fries were stale and cold too. After trying the food it all got thrown away because we didn’t trust that it was even safe to eat after clearly having sat out all day.