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Brand Certified

Wendy's

4.0
(735 reviews)

Business Details

920 W. Broadway, Centralia, IL
62801, United States
(618) 533-2555

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
920 W. Broadway, Centralia, IL
62801, United States

Hours

Reviews

4.0
735 reviews
5 stars
370
4 stars
181
3 stars
81
2 stars
37
1 star
66

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, wrong orders, and poor customer service, particularly from management.

Food Quality

Several reviews mentioned cold or improperly cooked food, with specific complaints about raw burgers and stale fries.

Cleanliness

Customers noted unclean conditions in the dining area and kitchen, impacting their overall experience.

Staff Friendliness

While some customers praised friendly staff, many others reported rude interactions and a lack of engagement from employees.
  • LG
    Lesia Goostre
    Feb 15, 2026
    1.0
    stopped in here for a large half cut iced tea, a single, a small fry. i pay , leave, take a drink of tea; its peach tea. I turn around go back through drive through, the girl at the window says i made it its not peach, i said yes it is. mgr makes a new one; same thing peach in tea; i say you know what just make me a coke. Go to park to enjoy my lunch; the coke is fine, french fries are fine, bite into my sandwich, spit it right back out( the hamburger is not done, raw pink meat! I feel like throwing it all in the trash at this point! I think no, i’m a paying customer that got less than i was promised, so i call up there, explain about my burger; i’m very embarrassed to even have to call, return yet again and wait in line. The mngr never dealt with me, a girl at the window who was kind and listened, told me to pull forward, and she’d bring out a burger in replace of mine. I told her she could look at it, she said they couldn’t take it back through the window. Why is it so hard to get good service, standard service; does no one not care anymore??
  • TS
    Tina Sligar
    Feb 7, 2026
    5.0
    We order quite a bit at night. This past week the food has been tremendous! Please keep them on!
  • RW
    Ryan Ward
    Jan 20, 2026
    1.0
    Once again, this store falls below Wendy’s standards consistently as usual. Why does it have to be this bad? Can they not cook a chicken sandwich, have a decent manager that doesn’t look around the corner at you like you’re the problem and actually say “have a good day”? I haven’t eaten here in months and honestly, I’ll never be back. Good riddance.
  • TH
    Trevas Henry
    Jan 13, 2026
    1.0
    Hands down the worst wendys I try to eat at. Every time I go through there my burgers wrong and my ranch packet has been punctured. Don't waste your money here ever.
  • TT
    Troy
    Dec 28, 2025
    5.0
    Always great service

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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