Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
727 reviews
5 stars
368
4 stars
180
3 stars
81
2 stars
37
1 star
61
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was often hot and fresh, but there were complaints about cold and stale items.
Service Speed
Service speed was inconsistent, with many customers reporting long wait times in both drive-thru and dining areas.
Customer Service
Customer service experiences varied widely; some staff were friendly and helpful, while others were reported as rude or inattentive.
Cleanliness
The cleanliness of the dining area and kitchen was frequently criticized, with reports of dirty tables and unsanitary conditions.
Order Accuracy
There were multiple instances of incorrect orders being received, leading to customer frustration.
- CLChanse LyonsOct 13, 20255.0Love Wendy! She gives the best lunches and dinns! They got that real good juicy squared patty! Cheesey burger and fries! Chill chili and baked taters! Salads and such so.... Go and grab you some good goods! Sure they have their slow days; but hey, who doesn't?! Am I right? And a fun city park right next door! I'm there! Picnic time with my friend Wendy! My favorite freckled face red head, pippi longstalking pony tail look alike!
- MCMary CagleSep 23, 20251.0My husband and I placed our order at 1:20. We were waiting on change for a $20 bill from the cashier. She had to get the manager and he didn’t come up there for 30 minutes.. He was standing in the kitchen part laughing and talking to 2 men that were working. Our food was cold. He was rude terrible terrible customer service
- AEAngie EllisAug 19, 20252.0Wendys in Centralia, common sense in 96 degree weather don't hand frosty 's out then have your customer pull up to wait on order to get cold fries. Now I not only have melted frostys but cold fries! DO BETTER! COMMON SENSE GOES ALONG WAYS! Will not be back
- RARichard AyersAug 16, 20251.0Just watched 2 cars, 1 being me leave the drive thru.. couldn't get anyone to take our order.. glad Hardee's is just right across the road.. you guys have went so far down hill it's not funny..
- WSwilliam spradlinAug 11, 20251.0Ordered food for my family via door dash 80 dollar order. When we got the food missing a 9 dollar sandwich on DoorDash and a frosty. When I tried calling phone just rang for 5 min straight with no answer
Frequently Asked Questions About Wendy's
Is Centralia Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Centralia, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Centralia, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 533-2555.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Centralia Wendy’s serve breakfast?
Yes, this Wendy’s location in Centralia, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's Centralia?
The drive-through at Wendy's Centralia is open daily from 6:30 AM to midnight (00:00).
Does Wendy's in Centralia serve breakfast?
Yes, Wendy's Centralia serves breakfast including combos, sandwiches, coffee and sides available via dine-in, drive-thru, or delivery.
Can I order Wendy's food online or through an app?
Yes, you can order Wendy's food online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment methods does Wendy's Centralia accept?
Wendy's Centralia accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is dine-in available at Wendy's Centralia?
Yes, Wendy's Centralia offers dine-in as well as drive-thru and delivery options.
How can I provide feedback or contact Wendy's Centralia?
You can contact Wendy's Centralia directly at (618) 533-2555, or reach out through their Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through a customer satisfaction survey online.
Where can I find nutrition and allergen information for Wendy's menu?
Nutrition and allergen details are available on Wendy's menu website, mobile app, and in-restaurant at each location.
What nearby attractions or stores can I visit when I come to Wendy's Centralia?
Near Wendy's Centralia, you can visit Fairview Park for outdoor activities, or shop at Ace Hardware, Rick's Ace Hardware, and Payless ShoeSource. There are also other food options nearby like Sonic Drive-In, Hardee's, Taco Bell, and Pizza Pro of Centralia.
Are there other dining options close to Wendy's in Centralia?
Yes, near Wendy's you can find dining options such as Sonic Drive-In, Hardee's, Taco Bell, Pizza Pro Of Centralia, Peking Chinese Restaurant, The Golden Pancake House, KFC, and Wintea Express.
How can nearby public services or stores enhance my visit to Wendy's Centralia?
Besides dining, you can visit nearby services like Peoples National Bank for banking needs, Firestone Complete Auto Care for automotive services, and US Army and US Marine Corps Recruiting offices for public service inquiries, making it convenient to combine errands with your visit to Wendy's.