Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
1,121 reviews
5 stars
335
4 stars
217
3 stars
205
2 stars
112
1 star
252
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 20-30 minutes for food orders.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, with customers often receiving the wrong items.
Food Quality
Numerous complaints were made about cold, poorly prepared, or unsatisfactory food, including issues with freshness and temperature.
Staff Behavior
Feedback indicated inconsistent customer service, with some employees being described as rude or unprofessional, while others received praise for their friendliness.
- BBBigcity blairvidsJan 1, 20261.0Went two times this week after 5 am before work and they were not open .Just what is the hours? I have went there at 5 and waited till 5:10 and no one every came to the window ,had service till these last couple of weeks.Can wait because i am do at work at 5:30am.
- EGEric GordonJan 1, 20264.0I waited about 30 minutes for somebody to take my order. Then she took my order and I could really snooty and angry. If she doesn't like working at McDonald's she should have quit. Also, the coffee was an ice cold.
- DFDawn FergusonDec 24, 20251.0Order not completely filled, It was missing a chicken sandwich out of the $5 meal. It was listed on the receipt just didn't receive it.
- HEHayli EmrickDec 14, 20251.0Is it not a requirement to have at the very least “good” customer service? They cuss in front of customers, they don’t smile, they can’t read the screen, they are rude. Do better Centralia. Get a new crew, start fresh. 10-10 Would not recommend. Go to a different town..
- TTT.K.Dec 10, 20251.0Multiple times now I have come in here to pick up the online order and have had to wait 30 plus minutes for my food. Employees don't have any clue what they are doing and don't communicate, customers can hear them messing their orders up from the front of the house. Ordered online at home, waited 15 and went to the store only to wait 30 minutes for an order that was incorrect and missing items. No excuse for it at all, extremely disappointing.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 810 E Broadway, Centralia, IL?
McDonald's is open every day from 5:00 AM to midnight (00:00).
Does this McDonald's location offer drive-thru service? If so, what are the drive-thru hours?
Yes, McDonald's offers drive-thru service daily from 5:00 AM until midnight (00:00).
Can I order delivery from McDonald's at this Centralia location?
Yes, delivery is available every day from 5:00 AM to 11:00 PM. You can order online at https://mcdonalds.order.online/business/-5579.
What types of payment does McDonald's in Centralia accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does McDonald's offer curbside pickup or any other pickup services?
Yes, McDonald's provides curbside pickup service for customer convenience.
How can I order McDonald's food using my smartphone?
You can order through the McDonald's App available on the Apple App Store and Google Play Store, or use this quick link https://mcdonalds.smart.link/jfeqnrnmr.
What is the address and contact number for McDonald's in Centralia?
The address is 810 E Broadway, Centralia, IL 62801, USA. You can contact them at +1 618-532-6511.
Are there any healthcare-related services near McDonald's for customers who might need them?
Yes, nearby healthcare options include Radiant Health (naturopathic and skin care) and Stedlin Pediatrics, which could be convenient for family visits.
What nearby places can I visit for automotive needs when visiting McDonald's?
Customers can visit nearby automotive dealers and repair shops such as Pennington Ford Centralia LLC, Quick Lane, LTD Ford Lincoln, Concepts and Classics, and Car Sales of Illinois.
Are there any nearby religious or community centers close to McDonald's?
Yes, nearby religious and community places include St John's Episcopal and Redeemer Lutheran Church, City Hope Church, Temple Solomon, and Bible Based Community Church.