Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
479 reviews
5 stars
215
4 stars
104
3 stars
63
2 stars
28
1 star
69
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff and incorrect orders, particularly since new ownership took over.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and certain menu items, others complained about cold, overcooked, or poorly prepared food.
Cleanliness
Several reviews praised the cleanliness of the establishment, noting it as one of the cleanest fast food locations.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that items were overpriced and portions were smaller than expected.
Inconsistent Experience
Many customers noted that their experiences varied greatly, with some visits being satisfactory while others were disappointing.
- MKmichael keeneOct 5, 20255.0Pleasant
- CPCharles PiggSep 24, 20254.0Yummy ice cream. Prices are a little expensive, but it is always delicious. Friendly staff.
- DBDavid BjorkmanSep 7, 20254.0Very good food
- SWSuzanne WillsJul 18, 20255.0My burger was okay. Dairy Queen burgers have never been my favorite. My fries were wonderful and my kids chicken strip baskets were delicious. All are ice creams were great. The best thing about this establishment is how clean it is. You can tell they take pride in making it a nice place. Probably the cleanest fast food restaurant I’ve been to in many years. I’d probably just not order a burger again.
- TETroy EvansMay 31, 20251.0So they advertise they close the doors for dine in at 8pm Saturday 5/31/25. At 758 pm I walked up to the dining room door only to find it locked. The less than motivated staff deliberately ignored me until 759 or 800. Only to then tell me they close the doors at 800. I believe this is unacceptable on any level. They then proceeded to tell me I could go through the drive through. At that time I stepped to the side so all 3 of the employees who were obviously not working and proudly pointed at my bucket truck that stands 12’4” tall. They would not have been happy. So they tell me to walk through the drive through. As a disabled veteran I find this absurd and ridiculous. They need to get Americans in there that pride themselves on serving a small community.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Centralia, IL offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburger® sandwiches, chicken strip baskets, and ice cream cakes.
What are the typical opening hours for Dairy Queen Grill & Chill in Centralia?
They are open Monday through Friday from 10:00 AM to 9:00 PM, and on Saturday and Sunday from 10:30 AM to 9:00 PM.
Is there a drive-thru service available at this Dairy Queen location?
Yes, Dairy Queen Grill & Chill offers a drive-thru service for convenient ordering.
Does this Dairy Queen location provide seating options?
Yes, there is both indoor and outdoor seating available, with booster seats and high chairs for families.
Are Dairy Queen's mobile app deals and ordering options available at the Centralia location?
Yes, you can download the Dairy Queen app for exclusive deals and use mobile ordering with rewards at this location.
What are the holiday hours for this Dairy Queen location?
On November 27, 2025, the store is closed. On November 28, 2025, it is open from 12:00 PM to 9:00 PM.
Can I order online for pickup at Dairy Queen Grill & Chill in Centralia?
Yes, you can place your order online for pickup through their official order URL.
What nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
You might visit nearby places like Taco Jo's for Mexican food, the Centralia Post Office for mailing needs, or Hair of the Dog Centralia dog park and bar for outdoor fun with pets.
Is there a supermarket near Dairy Queen Grill & Chill for quick grocery shopping?
Yes, the Farm Fresh Milk Store, which is an organic grocery store, is located nearby for convenient shopping.
How can I get to Dairy Queen Grill & Chill if I am visiting nearby government or public service locations?
Dairy Queen Grill & Chill is close to places like the Centralia Illinois Secretary of State Facility and the Department of Motor Vehicles, making it easy to drop by for a meal or treat before or after your visit.