McDonald's

3.3
1064 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
940 N Rte 49, Casey, IL
62420, United States

Hours

Reviews

3.3
1,064 reviews
5 stars
341
4 stars
209
3 stars
198
2 stars
94
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and dine-in, with some experiences exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer dissatisfaction.

Cleanliness

While some customers noted cleanliness in certain areas, others reported unsanitary conditions, particularly in bathrooms and dining areas.

Staff Attitude

Feedback on staff ranged from friendly and accommodating to rude and unprofessional, indicating inconsistency in customer service.

Food Quality

Several customers expressed disappointment with the quality of food, citing issues like cold items and incorrect preparation.
  • TG
    Trevor Gosnell
    Nov 7, 2025
    2.0
    I ordered the buffalo ranch cups for 10 piece and 4 piece what tou gave me was ranch cups and spicy buffalo
  • AL
    Adam Lovell
    Sep 14, 2025
    2.0
    Ordered mcr8n got bun sauce pickles onion an no meat
  • CW
    Courtney Welch
    Sep 7, 2025
    2.0
    When we got here they pulled us forward which was a little crazy because i placed a mobile order. From the time my mobile order was placed to when they brought it out it was a total of 31 minutes
  • DC
    Dylan Colglazier
    Sep 1, 2025
    1.0
    I placed an order for five people very simple order of 8 double cheeseburgers a single cheeseburger only received 6 and my single cheeseburger the lady that took my order was extremely rude and then proceeded to huff when asked if we could have a sauce for one of the burgers (which I was willing to pay for) not our first bad experience with this McDonalds and would definitely not recommend after AM crew has clocked out
  • KS
    Kimberly Sinclair
    Aug 31, 2025
    3.0
    It was okay but it took 20 minutes to make 2 bacon egg and cheese McGriddles and 2 bacon egg and cheese biscuits and one muffin and it’s not the staffs fault the person in front of us ordered 4 specialty drinks and forgot to add something so we were stuck behind her for 15 minutes I just feel bad for the employees they are great people

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Casey, IL?

McDonald's in Casey, IL is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's features a drive-thru that is open from 5:00 AM to 11:00 PM every day.