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McDonald's

3.3
(1075 reviews)

Business Details

940 N Rte 49, Casey, IL
62420, United States
(217) 932-5999
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
940 N Rte 49, Casey, IL
62420, United States

Hours

Reviews

3.3
1,075 reviews
5 stars
344
4 stars
212
3 stars
200
2 stars
95
1 star
224

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions, particularly with management.

Cleanliness

While some reviews noted cleanliness, others highlighted dirty dining areas and unsanitary conditions, especially in the drink fountain area.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or improperly prepared items, while others praised the freshness of their meals.

Staff Friendliness

Customer experiences with staff varied, with some noting friendly service while others reported unprofessional behavior from management.
  • LH
    Logan Hawker
    Feb 25, 2026
    1.0
    Slower than the second coming of Christ.
  • CR
    Cute pinkie RED ROSE
    Jan 30, 2026
    1.0
    Worst PLACE TO EVER GO!!! Their manager Stacy wanted to scream and cuss me out over the phone when I called to let her know my order was messed up. She was screaming so loud the speaker became statically and kept screaming how she was going to interrupt me at any time she wants. I was on the phone with my mother in law when I sent her up their for me, my husband, and kids dinner for a treat for them. She got my order correctly. They got it wrong and Stacy claimed it was correct. She bring it to me and every bit was still messed up. I call and Stacy refused any fixes or refunds and said I paid for what I ordered. When that isnt what was ordered. Casey mcdonalds is the worst to go to everything is cold Stacy screams and cusses customers out because its not the first time I've seen her do it. She thinks its okay. I called back for the corporates number and she said its on the bag of food you got. I told her it was trashed because I wasn't forcing myself to eat something I couldn't eat. She said it was a waste in my part and I wasteful money. She rambled the number off and tried hanging up when I didnt even get the first 2 numbers. I thought mcdonalds was a friendly staff for family? Not a manager screaming and cussing me out interrupting me while my 2 toddlers sat there listening to her and crying because of what she was doing. How is that right for management to treat a customer? I started refusing casey il because of her and how we get food or always wrong. When you get to the window they dont even repeat the order to you. They tell you the price and thats it. You're suppose to be repeating it back. Especially when my mother in law was there who has hearing and sight problems but not a single person read it back just asked if it was right on the screen and it doesn't even stay up long enough to even read. So how can someone who feels its okay tk scream, cuss, and scream how she can interrupt a customer anytime she wants? It's a waste of time and money to go to Casey mcdonalds especially to be treated by that manager
  • TG
    Trevor Gosnell
    Jan 3, 2026
    1.0
    I came through and ordered 2/4 pounders and two large fries, 1/4 pounder was supposed to be regular while the other was supposed to be only tomato. This order was for my neighbor because she is on oxygen, not me. You guys put both of them as normal. She wanted one as only tomato because she is allergic to mustard and onion. It was an online order around 7:30 to 6:45. I don’t have the receipt because as I said it wasn’t for me and you always also did not give me one, but I’m sure you can look the order up on your system, There was also an apple pie and a strawberry cream on the order to make it easier to find it
  • CS
    C Sherman
    Dec 28, 2025
    4.0
    Clean and well-maintained, properly staffed.
  • MW
    Michele Whitt
    Dec 25, 2025
    2.0
    Cleaner than most McDonald's. Employees not the friendliest. They seem stressed. Burger was dry. My special order was correct.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Casey, IL?

McDonald's in Casey, IL is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's features a drive-thru that is open from 5:00 AM to 11:00 PM every day.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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