McDonald's

3.3
1070 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
940 N Rte 49, Casey, IL
62420, United States

Hours

Reviews

3.3
1,070 reviews
5 stars
342
4 stars
211
3 stars
200
2 stars
95
1 star
222

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with waits often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, leading to customer dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported dirty dining areas and unsanitary conditions, particularly in the bathroom and drink stations.

Staff Friendliness

Customer experiences with staff varied; some praised friendly service, while others reported rudeness and unprofessional behavior.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about old or poorly prepared food.
  • TG
    Trevor Gosnell
    Jan 3, 2026
    1.0
    I came through and ordered 2/4 pounders and two large fries, 1/4 pounder was supposed to be regular while the other was supposed to be only tomato. This order was for my neighbor because she is on oxygen, not me. You guys put both of them as normal. She wanted one as only tomato because she is allergic to mustard and onion. It was an online order around 7:30 to 6:45. I don’t have the receipt because as I said it wasn’t for me and you always also did not give me one, but I’m sure you can look the order up on your system, There was also an apple pie and a strawberry cream on the order to make it easier to find it
  • CS
    C Sherman
    Dec 28, 2025
    4.0
    Clean and well-maintained, properly staffed.
  • MW
    Michele Whitt
    Dec 25, 2025
    2.0
    Cleaner than most McDonald's. Employees not the friendliest. They seem stressed. Burger was dry. My special order was correct.
  • GC
    Gwen Cole
    Dec 16, 2025
    5.0
    Thank you. The bacon was crispy and the hash browns were too! Just like I asked for! Great job!
  • JC
    Jeremy Cowin
    Dec 9, 2025
    4.0
    If you need a drive through stop while going down 69 this isnt a bad stop. It is safe and the place is normally clean. Most of the ordering is now on a kiosk since McDonald's has started cutting staff. I prefer a business that is investing in people over profits.

Frequently Asked Questions About McDonald's

What are the opening hours of McDonald's in Casey, IL?

McDonald's in Casey, IL is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's features a drive-thru that is open from 5:00 AM to 11:00 PM every day.