Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
974 reviews
5 stars
401
4 stars
212
3 stars
181
2 stars
72
1 star
108
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported issues with order accuracy and slow service, with many expressing frustration over incomplete orders and long wait times.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and bathrooms, with some customers expressing disgust at the state of the restaurant.
Food Quality
There were numerous complaints about cold and poorly prepared food, with some customers noting that items were stale or not fresh.
Staff Attitude
Several reviews mentioned rude or unhelpful staff, contributing to a negative customer experience.
Overall Experience
The location received mixed reviews, with some praising quick service and hot food, while others expressed disappointment and vowed not to return.
- ACAmanda CobinJan 1, 20265.0This is the fastest McDonalds you will go to. They get out the orders so if there is a line its moving quickly. The inside is always clean. Other than that its the same as every other McDonalds.
- MWMaggie WatsonDec 7, 20253.0The service was very good but the building wasnt clean.
- WWWayne WilceNov 26, 20255.0The Johnston City McDonald's is by far the best around in this area.
- SSshariff shakirNov 8, 20251.0This location is the only spot in town that serves breakfast, so I really wish the accuracy was better. I ordered a Buy One, Get One for $1 sandwich deal through the app — it rang up correctly on my receipt, but one of the sandwiches was missing when I got home. The team is friendly and the service time is fine, but lately the attention to detail has slipped. I’ve had a few orders come out incomplete (McChicken with no chicken patty) or messy (sandwiches that fall out of the wrapper wen pulled out of the bag), and now I can’t even reach the store because the voicemail box is full. Hopefully management tightens things up — consistency matters when this is the only breakfast option around.
- PRpatricia russellNov 3, 20252.0Fries are good and hot. But the inside of the place is awful..floors are dirty and you stick to the floor when walking..tables are just horrible..I don't ever want to go inside to eat..prices are out of control
Frequently Asked Questions About McDonald's
What are McDonald's operating hours in Carterville, IL?
McDonald's in Carterville, IL is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru at McDonald's open?
The drive-thru operates every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's Carterville location?
Delivery service is available daily from 6:00 AM to 10:30 PM.
Can I place an order for delivery or pickup online?
Yes, you can place orders online through McDonald's delivery website or their app for curbside pickup.
What payment methods does McDonald's in Carterville accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
What services are offered at McDonald's Carterville?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby restaurants are close to McDonald's on E Plaza Dr in Carterville?
Nearby restaurants include Quiznos, Dairy Queen, Hardee's / Red Burrito, and another McDonald's location.
Are there any local banks near McDonald's in Carterville?
Yes, Banterra Bank and First Southern Bank are located nearby and can be convenient for your banking needs when visiting McDonald's.
Which nearby services could I visit before or after dining at McDonald's?
You could visit places like Carterville Dental Center for dental needs, Exotic Nails for a beauty treatment, or The Bike Surgeon for sporting goods and bicycle services.