Brand Certified
McDonald's
3.7(977 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
400 E Plaza Dr, Carterville, IL
62918, United States
Certified by McDonald's • Mar 01, 2026
(618) 985-2070
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.7
977 reviews
5 stars
402
4 stars
213
3 stars
182
2 stars
72
1 star
108
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food being cold, stale, or incorrect, leading to dissatisfaction.
Service Speed
While some reviews praised the speed of service, many others complained about long wait times and incorrect orders.
Cleanliness
The cleanliness of the restaurant was a common concern, with multiple customers noting dirty floors and tables.
Staff Attitude
Several reviews highlighted rude or unhelpful staff, contributing to a negative customer experience.
Order Accuracy
A significant number of customers experienced issues with order accuracy, often receiving incorrect or incomplete orders.
- JLJean LawsFeb 13, 20263.0Love it
- MDMisty Terra Elizabeth DawsonFeb 11, 20264.0During the day, this McDonald's has always provided me with fresh food...burgers are out together and not just thrown in a wrapper, fries still hot and crispy. Night shift...not so much!
- ACAmanda CobinJan 1, 20265.0This is the fastest McDonalds you will go to. They get out the orders so if there is a line its moving quickly. The inside is always clean. Other than that its the same as every other McDonalds.
- MWMaggie WatsonDec 7, 20253.0The service was very good but the building wasnt clean.
- WWWayne WilceNov 26, 20255.0The Johnston City McDonald's is by far the best around in this area.
Frequently Asked Questions About McDonald's
What are McDonald's operating hours in Carterville, IL?
McDonald's in Carterville, IL is open daily from 5:00 AM to 11:00 PM.
When is the drive-thru at McDonald's open?
The drive-thru operates every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's Carterville location?
Delivery service is available daily from 6:00 AM to 10:30 PM.
Can I place an order for delivery or pickup online?
Yes, you can place orders online through McDonald's delivery website or their app for curbside pickup.
What payment methods does McDonald's in Carterville accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
What services are offered at McDonald's Carterville?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
What nearby restaurants are close to McDonald's on E Plaza Dr in Carterville?
Nearby restaurants include Quiznos, Dairy Queen, Hardee's / Red Burrito, and another McDonald's location.
Are there any local banks near McDonald's in Carterville?
Yes, Banterra Bank and First Southern Bank are located nearby and can be convenient for your banking needs when visiting McDonald's.
Which nearby services could I visit before or after dining at McDonald's?
You could visit places like Carterville Dental Center for dental needs, Exotic Nails for a beauty treatment, or The Bike Surgeon for sporting goods and bicycle services.
Brand Certified Facts from McDonald's
This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
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- Legal business name
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- Phone number
- Official website