Dairy Queen Grill & Chill

Reviews

• HY

  honey yves

  Apr 16, 2026
  2.0
  I visited this Dairy Queen through the drive-through. The customer service was horrible. The lady in the window took my card and said nothing to me. Meanwhile, she was yelling at the people working there when I got my food. It was cold. Worst experience at a Dairy Queen I’ve ever had.
• MF

  Marsha Forbes

  Apr 11, 2026
  1.0
  I thought we would give DQ in carterville another shot but today was worse kids playing in the back kitchen and I waited inside 30 mins for two hot fudge 🍨. This was ridiculous we wont be going again .we will drive to marion if we want ice cream 🍦
• KC

  Karen Choi

  Mar 31, 2026
  3.0
  Dairy queen is one of my favorite fast food places and the new remodel is very nice and the food is good overall. The reason for the 3 stars, which I would do a 3.5, is that almost every time I go whether drive thru or dine in, I ask for ketchup and I either never get ketchup or I have to wait in line to ask again and then I get 2 packets even when I order 3 meals. Every other dairy queen and fast food place has ketchup available on the counter for dine in or will provide some if ask. The 3 or 4 times I went through drive through in the past month, I ask for ketchup at the beginning and end of my order and have yet to receive ketchup and I've already driven away by the time I notice. I understand the owners are probably trying to reduce waste and save on costs, but please allow your staff to provide some ketchup.
• MJ

  Misty johnson

  Mar 5, 2026
  1.0
  Ordered two crispy chicken salad which at every other dairy queen comes with bacon when we got our food there was no bacon. Tried to let them know to get it fixed but was told this specific dairy queens salads don't come with bacon and I'd have to request it be added when I order even though it's still advertised as having bacon on the app you can mobile order from.
• BT

  Brad Tyrrell

  Mar 3, 2026
  5.0
  Best fast food burger 🍔 Great service, brought our food to the table!