Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Carpentersville, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, including rude staff interactions and incorrect order handling.
Order Accuracy
Many customers reported frequent issues with incorrect orders, including wrong items and missing components.
Cleanliness and Quality
Several reviews mentioned unsanitary conditions, such as insects in food items and stale products.
Speed of Service
Customers consistently noted slow service, particularly in the drive-thru, leading to long wait times.
Product Quality
Feedback indicated inconsistency in product quality, with complaints about burnt coffee and stale donuts.
OG
Oleg Grynenko
Jan 15, 2026
4.0
Красавица на вкус как обычная булка, а экспрессо холодное.
BC
Barry Chevalier
Nov 18, 2025
1.0
I tried to use my free medium frozen beverage coupon from the app this morning and was told it does not work for a cappuccino blast. Which it does. And I have used it before. Will speak to someone else or a manager tomorrow.
LR
Lisa Rodriguez
Nov 16, 2025
1.0
I visited this location today, 11/16/2025, at 1:39 PM. The experience was entirely defined by the cashier's rude and disrespectful behavior.
Upon arrival, the cashier was on a personal phone call, and I had to wait until she finally acknowledged me while still speaking on the phone. I ordered my drink and scanned my app QR code for a reward (Buy any drink, get a half dozen donuts for $3).
After receiving my coffee, I asked for the donuts and the cashier immediately yelled at me, stating, "no free donuts, we don’t give free here." I respectfully tried to explain that it was a $3 reward, not a free item, and even showed her the reward screen on my phone, but she continued to yell and argue repeatedly.
This quickly became a matter of respect, not donuts. There is no excuse for a staff member to yell at a customer. Her entire approach was unkind and unprofessional. This was one of the worst customer service interactions I have ever had.
AJ
Ang Jorda
Nov 2, 2025
5.0
This dunkin is really good! Friendly service & they made my drink perfect
JR
james rojewski
Aug 26, 2025
1.0
This place sucks!They charged
Me 1.00 for hot water cup! Employee says they take it out of their pay!If no charge!!That's not right!They also had spiders in Napkins holder!I will call Corp
On this! Coffee is always not fresh!They mix old coffee with new one! Didn't drain old coffee 1St!
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