Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Carol Stream, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Many customers reported poor customer service, including rude staff and long wait times, with several instances of being ignored or receiving incorrect orders.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, with many customers receiving the wrong items or incomplete orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and bathrooms, and some reported seeing bees inside the establishment.
Product Quality
Feedback on product quality was mixed, with some customers enjoying the coffee and donuts, while others complained about stale or poorly prepared food items.
JR
John Robertson
Feb 6, 2026
1.0
I feel like the bar is already set pretty low for Dunkin’s as a whole.. but this one is truly terrible. Drive thru never moves. You go inside and they ignore you. Orders are constantly wrong. I highly suggest driving the extra couple minutes to find a better one near by.
KC
Kate C
Jan 31, 2026
5.0
I come here often and they never miss. my drink is always perfect and the employees are so kind and welcoming. You can tell they care about their customers. This location deserves all the love! 💛
SP
Sheth Priyank
Jan 25, 2026
1.0
I usually don’t write the reviews but my experience at this location was awful. Customer service is worst at this location. Went to get a coffee, paid for it and asked for receipt. The server (Henil on receipt) literally closed the windows on my face without giving me a receipt. Waited for few mins and then another lady saw me so I asked for the same, finally got my receipt. I would never go to this location, wouldn’t recommend anyone to go there. I wish I could complain in DQ corporate about this kind of behavior!
KB
Karan Bagga
Jan 11, 2026
3.0
A few of the staff members are great but recent addition has made this place one I will not go to anytime soon. Main reason is not the food or temp of coffee (that is fine). On 1/11/26 I had asked for a large coffee and a small cup. The employee at the drive-thru stated they always charge for a small cup on the side. This was very strange to me as its just a cup I am asking for (which I have done multiple times in the past). I said so there is no way to just give me a small cup for now and I acknowledge the policy. No comments from him and he just said sorry. To not hold up the line I drove off but this was just a service overall! I come here at least 5-6 times a week and will now go to a different Dunkin a mile down the street. Sad way to not uphold this odd practice and to lose a long time customer.
MQ
Majdah Quadri
Dec 23, 2025
5.0
Great experience every time I come here. The coffee is always fresh and made just right, and the staff are friendly, fast, and welcoming. Service is efficient even during busy times, and my order is always correct. Definitely one of my go to Dunkin’ locations!
This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: