Dunkin'

Reviews

• LP

  Liberty Penna

  Feb 19, 2026
  1.0
  I've been here a lot over the past year and I'm never coming back after my visit last week. Certain employees are incompetent at making drinks the way I order them (and I order them very simple, like some shots of flavor and cream) and their matcha latte (which was $7 btw) was literally just milk. By the time we tried the drink we had already driven away, so for wasting my money repeatedly, here's your 1 shameful star.
• OO

  Owen

  Feb 14, 2026
  1.0
  The people gave us our order knowing full well it was wrong, didn’t tell us and when we went back in, he said “we don’t not care”
• OR

  Olivia roberts

  Feb 8, 2026
  1.0
  I had to explain to the guy that I was using the app. He didn’t know why I had held out my phone to scan the barcode. The drink came out hot and when I told him I had ordered it iced he just stared at me for a few seconds..it was uncomfortable. The new drink still didn’t taste right. This place has really gone downhill the last few years.
• KA

  Kylie Adams

  Feb 4, 2026
  2.0
  Food is always great, but service is HORRIBLE, as someone who has been in customers service most of my career, this is not how it’s done. I usually have a mobile order and go through the drive through. I’m greeted with “can I help you.” Which isn’t the worst—not the best—not the worst tho. I’ll say I have a mobile order, which the usual response is “pull up.” Nothing more, nothing less. Then when I get to the window for my food the lady who is usually there just stares at me until I say something. Well, I didn’t do that today. If I’m not asked a question, I’m not obligated to talk. So we’re just sitting there having a staring contest until she gets annoyed and asks “what’s the name” and then I got my food easy peasy. Love Dunkin’s food, but something needs to change with the employees. Not to be that person, but if I’m constantly getting pissed off at the service provided here, I’ll just go to Starbucks
• OL

  Olivia Larrison

  Feb 3, 2026
  2.0
  There was one car in the drive thru when I pulled up. They were at the window. I waited at the drive thru menu for about 3-4 minutes, which wasn’t a big deal. I told them I had a mobile order and pulled up to the window. I waited another couple minutes. The man asked me if I wanted the sparkling water. I told him I ordered a Celsius. He said something similar to “okay you want the orange sparkling energy.” I said yes because you could describe a Celsius that way, since I ordered the orange one that was offered online. I’m not sure what this is but I know I was not given an orange Celsius. I contacted corporate to try and get a refund on the drink. The rest of my order was fine.

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