Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Carbondale, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.1
719 reviews
5 stars
416
4 stars
125
3 stars
63
2 stars
45
1 star
70
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with many experiencing rude or unhelpful staff, long wait times, and issues with order accuracy.
Product Quality
While some customers enjoyed the coffee and donuts, others complained about stale products, poorly made drinks, and frequent shortages of menu items.
Customer Experience
Several reviews highlighted a lack of friendliness and engagement from staff, with some customers feeling unwelcome or ignored during their visits.
Management Issues
There were mentions of poor management practices, including staff training deficiencies and inadequate inventory management, leading to frequent out-of-stock items.
Positive Highlights
Despite the negatives, some customers praised specific staff members for their friendliness and noted that the location had potential with good product offerings.
- FCFrank Cerminaro3 days ago3.0can I come down there and clean the outside? There's been a doughnut out there for four days. The place hasn't been mopped in a week very dirty place
- GOGabrielle OverturfNov 14, 20255.0The staff was very friendly and helpful! ❤️
- AMAndrew MoscinskiNov 6, 20255.0They were on top of it and made sure I got my food on time
- LLLynnOct 23, 20255.0one of the best and most consistent Dunkin’ Donuts i’ve ever been to. i’d say I order from here at least three times a week and my food/latte is always phenomenal, i always get the same thing and the workers there know me and know my order by heart, it’s just such a friendly, refreshing atmosphere. a barista by the name of Key (i’m sorry if i’m spelling it wrong) really warmed my heart today with her bubbly personality, her humor and her kindness. genuinely made my morning and was an amazing reminder of the kindness of strangers
- LLLoladeOct 15, 20251.0The manager at this location (white wide older female) was hesitant to give me a refund because I didn't like the quality of their food As well as them getting the order wrong. She was trying to argue with me that the donuts were glazed, but they were dry . She asked me how I would like the refund. I told her through card and She asked me to answer it and I asked her can I use Apple Pay since my card is in my card and she said yeah I can do Apple Pay and then give me cash and i'm like huh? And she was like it's too late. And I asked her how was it too late because you just asked me how I would like my payment but you end up giving me cash anyway and then She almost lied saying I said I didn't want to use my card and backtracked herself . I asked her what's wrong with her and why is she making it a big deal that I just wanna refund I'm not causing any issues. and then she she gives me the refund and asks for my name and told one of the workers how to remember this receipt she's going to talk about it later . weird ! i didn't know it was so difficult to get a refund here .
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Carbondale, IL?
Dunkin' in Carbondale, IL is open daily from 5:00 AM to 7:00 PM.
Does Dunkin' in Carbondale offer delivery and pickup services?
Yes, Dunkin' offers both curbside pickup and delivery services.
What type of meals can I get at Dunkin' in Carbondale?
Dunkin' serves breakfast, lunch, and brunch meals, including coffee, espresso, breakfast sandwiches, and donuts.
Are there any special holiday drinks at Dunkin' this season?
Yes, Dunkin' is featuring holiday drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for Dunkin' in Carbondale?
Yes, you can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play.
Does Dunkin' in Carbondale have a drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient ordering and pickup.
What nearby restaurants offer additional dining options near Dunkin' in Carbondale?
Nearby dining options include Subway for sandwiches, Ponderosa Steak House and Lone Star Steakhouse & Saloon for steaks, Chili's Grill & Bar for American and Tex-Mex cuisine, and Sergio's Mexican Restaurant for Mexican dishes.
Are there any nearby stores for shopping close to Dunkin' in Carbondale?
Yes, nearby shopping options include ALDI USA for groceries, Lowe's Home Improvement for hardware, T.J.Maxx for clothing and men's wear, Maurice's and rue21 for women's clothing, and Sunglass Hut for eyewear.
What automotive services are located near Dunkin' in Carbondale?
Nearby automotive services include Valvoline Instant Oil Change for quick oil changes and Vogler Motor Company Inc for automotive sales and parts.
How can I use nearby locations to plan my visit to Dunkin' in Carbondale?
You can combine your visit to Dunkin' with nearby places like Super 8 hotel if you're traveling, or visit nearby Verizon and AT&T stores for mobile needs. After enjoying your coffee or breakfast, nearby dining and retail options provide diverse activities to complement your visit.