Arby's

4.0
1062 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1384 E Main St, Carbondale, IL
62901, United States

Hours

Reviews

4.0
1,062 reviews
5 stars
521
4 stars
274
3 stars
137
2 stars
57
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some experiencing rude staff and long wait times, while others praised friendly and quick service.

Food Quality

Many reviews highlighted issues with food temperature and preparation, including cold and poorly made sandwiches, while a few customers enjoyed their meals.

Cleanliness

Numerous customers noted that the restaurant was dirty, with unclean tables and floors, impacting their dining experience.

Management Issues

Several reviews mentioned poor management and leadership, with complaints about staff behavior and lack of customer service.
  • PS
    Pat S
    2 days ago
    5.0
    Good quick lunch. Reasonable price.
  • JB
    Johnathan Bradford
    Dec 8, 2025
    4.0
    Kind people at the counter, people cleaning as I ate, and absolute jams playing in the speakers, shoutout the DJ
  • EE
    Elle EmEm
    Oct 30, 2025
    5.0
    Kudos to the manager who was slammed for at least 45 minutes due to absenteeism....he did Excellent.
  • LC
    Lynne C
    Oct 11, 2025
    3.0
    I ordered a turkey slider and a cherry turnover. The sandwich was cold. The cashier told a coworker that she charged me for a French dip, and she didn't fix it. Not a very good experience.
  • KC
    Kevin Conroy
    Oct 8, 2025
    4.0
    Better than average.