Dunkin'

3.6
180 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Buffalo Grove, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1165 McHenry Rd, Buffalo Grove, IL
60089, United States

Hours

Reviews

3.6
180 reviews
5 stars
95
4 stars
19
3 stars
12
2 stars
9
1 star
45

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including wrong items and missing ingredients.

Customer Service

Feedback highlighted a mix of friendly and rude service, with several customers expressing frustration over staff behavior and lack of responsiveness.

Food Quality

Several reviews mentioned poor food quality, including stale donuts and bad-tasting coffee, leading to dissatisfaction.

Cleanliness

While some customers noted cleanliness, others reported dirty bathrooms and unsanitary practices by staff.

Speed of Service

Many customers experienced slow service, particularly during busy times, leading to frustration.
  • JM
    Jaime Molinadelacruz
    Dec 24, 2025
    1.0
    I got a coffee with 4 pumps of Carmel so extra caramel they gave just a large ice coffee and no extra pumps of caramel even though we paid for the extra pumps completely disregarding what we asked and just giving a normal ice coffee and there's barely any cream making it taste bitter
  • LL
    LRA
    Dec 6, 2025
    5.0
    Mostly use the drive thru and They always get my order right with authentic customer service.
  • KH
    Kat Herrera
    Nov 10, 2025
    2.0
    Asked for a winter Berry Sangria refresher with black tea, 3 pumps of liquid sugar. Easy right? Wrong. One sip and it was COFFEE. straight, coffee. Everyone who tasted it, agreed they only taste burnt coffee. Unfortunately For me I have a medical condition and I can't have that much coffee, so for me it ended up causing a medical episode while I was at work. Thankfully it wasn't serious as I barely touched my drink after that first sip. But if you want a drink and you want it RIGHT. Go elsewhere. I will only visit this location because I got a free refresher coupon. Otherwise, this was a HUGE miss.
  • GD
    G De
    Oct 9, 2025
    5.0
    I have been coming here for about 3 years now, its always been a pleasant experience, no complains! Thank you for great service and awesome people!!!
  • RM
    Ruth Mary
    Sep 15, 2025
    1.0
    Today i ordered a Multi grain bagel from Dunkin’ donut a lady named Angi prepared it so hard that it would break my tooth . Very irresponsible head strong doesn’t listen to what the customer says .

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Buffalo Grove, IL?

Dunkin' in Buffalo Grove, IL is open daily from 5:00 AM to 9:00 PM.

What types of meals does Dunkin' serve at this location?

This Dunkin' location serves breakfast, lunch, and brunch.