Dunkin'

3.6
657 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Brookfield, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9208 Ogden Ave, Brookfield, IL
60513, United States

Hours

Reviews

3.6
657 reviews
5 stars
301
4 stars
123
3 stars
63
2 stars
27
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, including wrong items and missing items.

Coffee Quality

Several reviews mentioned consistently poor quality of coffee, describing it as weak, sour, or improperly made.

Cleanliness Issues

Multiple customers noted unsanitary conditions, including flies and unclean tables, which negatively impacted their experience.

Mixed Experiences

While some customers praised the service and quality, many others expressed dissatisfaction, indicating a lack of consistency in performance.
  • CR
    Criss Ranger
    Jan 11, 2026
    2.0
    Make no sense!!! one time I get a drink it’s amazing looks like the picture but I order it again and again totally different and the sandwiches are not even warmed up or cooked for that matter ! Lol y’all wanted higher pay, but don’t do the work, please make it make sense.
  • DE
    Diamondback Enterprises
    Jan 2, 2026
    1.0
    Day Shift Coffee is better than the night shift. Pepper taste in my coffee. Will never return.
  • YY
    Yazz
    Dec 25, 2025
    1.0
    The girl manager and the guy employee were so rude and disrespectful for no reason!!! They messed up my order and somehow tried to blame me for it?! Screaming at me. My drink was cold and tasted expired and the manager definitely spit in my food after she proceeded to spit in my face. I was beyond shock. Lawsuit coming soon . DO NOT GO TO THIS LOCATION !!
  • AG
    Alex Gonzales
    Dec 22, 2025
    1.0
    got my order with an attitude, and even got my order wrong. I would give zero stars if i could 👎👎👎
  • KK
    Kiara13
    Dec 20, 2025
    1.0
    The coffee at this location is so weak its just hot water.... they must be skimping with how much coffee they use to save money. Its really bad.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Brookfield, IL?

Dunkin' in Brookfield, IL is open 24 hours every day of the week, from Monday through Sunday.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services for your convenience.