Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality are mixed, with some praising friendly and attentive staff while others report rude behavior and incorrect orders.
Food Quality
There are complaints about declining food quality, including issues with freshness and incorrect orders, alongside some positive remarks about hot and fresh food.
Cleanliness
The restaurant is generally noted for being clean, although some customers reported unsanitary conditions.
Order Accuracy
Many customers expressed frustration with incorrect orders and missing items, indicating a recurring issue with order accuracy.
Speed of Service
Service speed varies, with some customers experiencing long wait times, especially during busy hours.
SB
Seedless Beats
Feb 6, 2026
5.0
There's a worker by the name of Grace that was getting yelled at by the customer she works very well under pressure she did nothing wrong very great customer service skills I definitely will be revisiting thank you for being so good under pressure.. keep doing great work Grace
MK
mike kawecki
Feb 5, 2026
1.0
Bought one mcchicken in lobby. Wait over 20 minutes for service when drive thru and lobby empty. I see my mcchicken sitting in "finished line" then want to give me that mcchicken that sat for over 15 minutes cold. Very disappointed.
JJ
Jordan
Jan 7, 2026
1.0
Wednesday 7 2026 10:45 am horrible experience asked a young guy for my order becaus eeveryone got their order but me, and he just ignored me.