Chipotle Mexican Grill

Reviews

• KM

  Krystal Martinez

  3 days ago
  1.0
  I went w my friend a few days ago to get bowls and with my order, i always get sofrita bc i don’t eat meat. The woman that was working there (looks around 40 years old) scrapes the empty sofrita container and says in a bitchy tone “we’re all out. There’s veggie” and she rolls her eyes. I awkwardly say “okay veggie” but it’s not what i really want and my friend speaks for me “how long will it take to make fresh sofrita” and the old lady cuts her off and says “20 minutes”. She clearly looks and sounds irritated so we say we’ll wait. We’re waiting by the back, talking about how rude she was, and even though we said we’d wait, we ended up leaving and going to another chipotle location where a bunch of teenagers worked and their customer service was A LOT better. Mind u we went at around 6-7 pm so it wasn’t like we were there right before close. Also their portions ARE ALWAYS SMALL. I’d recommend the Oaklawn location, they never skimp out on the scoops. Also the old lady gave an ugly stare as me and my friend drove away. Idk what was her deal, but she was very rude off the bat. To the old white woman, here’s a tip: when someone wants something that u ran out of, you can politely say “sorry we don’t have any at the moment, it’ll take about 20 minutes to make :)” instead of rudely suggesting i eat whatever’s left, and rolling ur eyes.
• JM

  Jessica M

  Nov 14, 2025
  1.0
  I come in here almost every day for lunch, never had issues with the people who work here. I corrected the manager on what kind of rice I wanted and she made it out to seem like I had some kind of attitude? OK? Lol cause I'm telling you I want brown rice and not white and you decide to make a scene out of it. Not suprised on the reviews as far as management now.
• YM

  Your Mom

  Nov 12, 2025
  1.0
  Its good but they dont fill it up bro im paying at least 50 dollars for 3 bowls and all if the bowls have half portions??? Why are we spending that much money js for sum small portions
• PR

  peter rafacz

  Nov 2, 2025
  5.0
  Star and yas where very helpful and also gave me great recommendations for some new food great people
• RW

  RuthAnne Wheeler

  Oct 17, 2025
  1.0
  I don't normally go to this location, but definitely never will again. My quesadilla was burnt. Why you would give that to a customer I will never know. But then customer service is absolutely horrible. I tried reaching out and first was stuck in their awful AI, Pepper. Then once I got out of AI to a person, they were even less helpful. No, I wouldn't hear from the store, and well, I'm sorry it was "cooked to less than perfection." Um, "less than perfection" is completely different from BURNT. Good luck reaching someone at the store about it - that won't happen either. To add insult to injury, the salsa with the chips was less than half full. So it just overall was a total waste of money. Steer clear of this Chipotle location! Added after reply from "owner": My review even NOTES I tried that contact. I reference above where I say "customer service is absolutely horrible, I was stuck with their "awful AI" and then once I got out of the AI, and got to a person, the customer support person was less than helpful. THAT IS PROOF CHIPOTLE AS A CORPORATION DOES NOT CARE THAT THIS LOCATION SUCKS AND THEY DO NOT CARE ABOUT ANY CUSTOMER SERVICE AT ALL. I filled out that form. I can bet I won't be hearing back. Corporate won't address it, because they honestly don't care that this location is giving them a black eye. (look at all the other bad reviews). I know where to take my hard earned money, and it sure will not be there.

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