McDonald's

3.3
603 reviews
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Business Details

285 W Front St, Braidwood, IL
60408, United States
(815) 458-0802
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
285 W Front St, Braidwood, IL
60408, United States

Hours

Reviews

3.3
603 reviews
5 stars
208
4 stars
102
3 stars
98
2 stars
55
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with staff being rude, unhelpful, and inattentive.

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items, leading to frustration.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, contributing to a negative dining experience.

Management Issues

Customers expressed dissatisfaction with management, citing rudeness and lack of effective problem resolution.

Mixed Experiences

While some customers had positive experiences with specific staff members or food quality, these were overshadowed by the overall negative feedback.
  • DM
    Douglas Money
    Jan 5, 2026
    5.0
    Early morning drive through was fast friendly and correct.
  • BS
    Brittany Sanchez
    Dec 28, 2025
    1.0
    I had a very disappointing experience at this McDonald’s location. The order taker was extremely rude and rushed me while I was placing my order, not even allowing me to finish speaking. On top of that, my orders from this location are frequently messed up. The customer service here is consistently poor, and it’s frustrating to spend hard-earned money only to receive this level of service. I would not recommend this location. Very sad experience overall.
  • LJ
    Lesli Jones
    Dec 26, 2025
    1.0
    Worst McDonald's ever! The managers don't care to make things right and they pass bad behavior onto their employees to handle the situation. Employees are under trained as well, as answers to the simplest questions they have no idea how to answer.
  • DR
    Dan Ragan
    Dec 21, 2025
    3.0
    Sandwich was good. I have learned the trick when ordering a burger at McDonald's is to select no salt and it becomes half way decent. Not like an actual hamburger but also not nasty tasting.
  • BD
    Barbi Doll
    Dec 6, 2025
    2.0
    I swore after so many crazy drive thru instances I’d stop going here. My money is tight like everyone’s else’s. But Lucas the order taker NO hello NO THANKYOU NO smile NO nothing. I asked him if he was ok. He starred at me as if he was going to kill me. Then slapped the sliding glass service door on me. Absolutely rude and disgraceful. He should not be in customer service. I went to the 2nd window and politely asked for the manager. Manuel. He apologized. I’m really just done so many other things I could say about this unusual location and it’s family of misfits employees
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Braidwood, IL?

McDonald's in Braidwood is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service?

Yes, the McDonald's at 285 W Front St offers drive-thru service from 5:00 AM to 11:00 PM every day.