McDonald's

3.3
597 reviews
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Business Details

285 W Front St, Braidwood, IL
60408, United States
(815) 458-0802
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
285 W Front St, Braidwood, IL
60408, United States

Hours

Reviews

3.3
597 reviews
5 stars
207
4 stars
102
3 stars
97
2 stars
54
1 star
137

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, particularly during evening hours, leading to a negative dining experience.

Order Accuracy

Many reviews highlighted consistent issues with incorrect orders and missing items, causing frustration among customers.

Food Quality

There were numerous complaints about cold, stale, or poorly prepared food, with some customers expressing dissatisfaction with the overall quality.

Management Issues

Several reviews mentioned poor management practices, including rudeness from managers and a lack of effective leadership during busy times.

Mixed Experiences

While some customers had positive experiences with friendly staff and fresh food, these were often overshadowed by the negative feedback regarding service and food quality.
  • UA
    usrey abdelal
    Nov 14, 2025
    1.0
    Staff was rude and didn’t want to take our order. Waited a long time to come take our order.
  • JR
    Jose Guillermo Ruiz
    Nov 6, 2025
    5.0
    Muy buena comida y exelente servicio
  • AW
    Angry Water
    Oct 26, 2025
    1.0
    Extremely slow, very rude, doesn’t use gloves most of the time. As I type this they gave our food to someone else infront of us, gave it back and then gave it to us like that isn’t gross.
  • AB
    Amber Bormet
    Oct 18, 2025
    1.0
    They cancel your order repeatedly if you try to order from them an hour and a half before close, they don’t pickup the phone, and when they do they don’t actually answer they just have a blank noise on the other end. Definitely have it all recorded so I’ll be reporting it to corporate so they can get rid of the employees that just don’t want to work while being paid.
  • CC
    Colton
    Oct 10, 2025
    1.0
    Management was very rude. When I asked if it was possible that I can get cheese off my sandwich and i was told not my problem do it yourself we don’t care. I don’t know why this kind of behavior is acceptable or even allowed but will not be returning. Much appreciation for all the hard workers there tho I have had some good experiences over there but this time was not the best
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Braidwood, IL?

McDonald's in Braidwood is open daily from 5:00 AM to 11:00 PM.

Does this McDonald's location have a drive-thru service?

Yes, the McDonald's at 285 W Front St offers drive-thru service from 5:00 AM to 11:00 PM every day.