Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
681 reviews
5 stars
265
4 stars
171
3 stars
102
2 stars
54
1 star
89
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, missing items, and poor handling of complaints.
Customer Service
Feedback indicates a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.
Food Quality
While some reviews praised the food as fresh and hot, others reported issues with food being overcooked, unsanitary, or not meeting expectations.
Cleanliness
Several customers noted that the restaurant was clean, although some mentioned messy dining areas.
Service Speed
Customers frequently complained about slow service, especially in the drive-thru, with long wait times reported.
- TSThomas SmithNov 17, 20251.0Walked in and ordered a Double Stack Bag. After receiving food at counter and walking back to table realized that sandwich was ice cold and wasn't even a double stack at all. Asked what came on sandwich and ingredients were missing from what I was told.
- ELEmma LandisOct 25, 20251.0If you advertise a certain price on the menu you should honor it. If you can't change it on the outside menu you should have signage stating the price is incorrect. False advertising
- MSMichelle SotoOct 14, 20251.09 AM I just went through the drive-through to order a Breakfast sandwich Gentleman tells me sorry we are only serving breakfast It’s too early for this I think he needs a night job It’s not like they care that they lose the customer. I don’t know how they stay open. No one has ever really there.
- RMRichie MichniakSep 24, 20255.0Great Food and Excellent And Very Friendly Staff Members that work their too and Very Clean Place Too I Wpuld Highly Recommend you try the place out and Definitely be coming back too do more business their too
- ELElizabeth LoweSep 24, 20255.0I stopped here for lunch on 9/24/25. The service was quick and courteous. My food was hot and fresh. Everything exactly how I ordered it.
Frequently Asked Questions About Wendy's
Is Bourbonnais Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Bourbonnais, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Bourbonnais, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (815) 932-6681.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Bourbonnais Wendy’s serve breakfast?
Yes, this Wendy’s location in Bourbonnais, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's in Bourbonnais, IL?
Wendy's in Bourbonnais, IL is open daily from 7:00 AM to 1:00 AM.
Does the Bourbonnais Wendy's location offer drive-thru service?
Yes, this Wendy's location has drive-thru service available every day from 7:00 AM to 1:00 AM.
Can I order Wendy's food for delivery near Bourbonnais, IL?
Delivery is available through the Wendy's app or website at order.wendys.com by entering your delivery address in the 'Get It Delivered' field.
Is breakfast served at Wendy's in Bourbonnais?
Yes, this Wendy's serves breakfast including combos, sandwiches, coffee, and sides. Visit order.wendys.com or the mobile app to see the breakfast menu for this location.
How can I provide feedback or contact the Wendy's location in Bourbonnais?
You can contact Wendy's Customer Care via their Contact page or call (815) 932-6681 to reach the Bourbonnais location directly.
What payment options are accepted at Wendy's Bourbonnais?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
Where can I find Wendy's menu and pricing for Bourbonnais location?
Menu and pricing can be viewed at https://menu.wendys.com/ after selecting the Bourbonnais location to see local prices.
Are there any nearby pizza restaurants to Wendy's in Bourbonnais?
Yes, Monical's Pizza and Nancy's Pizza are nearby, offering great options if you're in the mood for Italian or pizza after your visit to Wendy's.
What other food options are close to Wendy's in Bourbonnais?
Nearby options include MrBeast Burger for burgers and Sweet Street for bakery and candy treats, perfect for trying different foods or grabbing dessert.
How can nearby places like Walgreens and UPS Access Point help when visiting Wendy's in Bourbonnais?
Walgreens offers pharmacy and convenience items if needed before or after your meal, while the UPS Access Point nearby allows for convenient shipping or package pickup during your visit to Wendy's.