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Taco Bell

3.5
(579 reviews)

Business Details

(815) 936-7475

About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 2036 State Route 50 North in Bourbonnais. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
2036 State Route 50 North, Bourbonnais, IL
60914, United States

Hours

Reviews

3.5
579 reviews
5 stars
225
4 stars
106
3 stars
99
2 stars
41
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of orders being taken incorrectly or not at all.

Order Accuracy

Frequent complaints about incorrect orders, including missing items and wrong food being served.

Food Quality

Numerous reviews indicated that the food was often cold, poorly prepared, or lacking in quality, leading to dissatisfaction.

Service Speed

Customers experienced long wait times, both in the drive-thru and when ordering in-store, with some reporting delays even after ordering via the app.

Kiosk Issues

The reliance on kiosks for ordering was criticized, with many customers finding it impersonal and causing delays.
  • CN
    Chicken Necks
    1 day ago
    1.0
    Ordered online. Took 10 minutes to get there. Qent through the drive thru and got parked for 20 minutes
  • CS
    Chuck Swanson
    Feb 22, 2026
    1.0
    Not good a staff and customer service. No sauce, regular tacos instead of supreme.
  • GW
    Gene West
    Jan 17, 2026
    3.0
    It's becoming more computers doing work then people and this actually slows the process down. More people less computers.
  • MD
    Marisa Donnelly
    Jan 14, 2026
    1.0
    Tired of getting my order wrong. Manager even makes it wrong, and was rude too. Also, prices are waaaayyyy too high now!! How the heck are you gonna charge $67 for a few crunchy tacos, quesadilla, 2 burritos, and a crunch wrap?!? And it was all cold and tasted like it was sitting in your public toilet for 12 hours. Y'all serving JAIL FOOD!! That's what y'all serving!! Never again, Taco Bell!!
  • DB
    Devrajsinh Bhati
    Jan 5, 2026
    1.0
    I think the owner of this place is not interested in running the business. 1,"I ordered a vegetarian taco and a vegetarian Mexican Pizza through the drive-thru at this location, specifying no meat due to an allergy, and i tell her that many time 2. They are not friendly, so rude ! 3.When I received my food, both items had beef. This is a serious health concern for someone with my allergy. The mistake with my order was disappointing and potentially dangerous. I hope the staff can be more careful with allergy-related orders in the future." 4.While placing an order, I felt like no one was listening to me, so I had to ask several times Can you hear me....????? Very rude staf It feels like nothing more than a waste of time.

Brand Certified Facts from Taco Bell

This information is certified by Taco Bell and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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