Customer Service
Many customers reported rude and unhelpful staff, with several instances of orders being taken incorrectly or not at all.
Order Accuracy
Frequent complaints about incorrect orders, including missing items and wrong food being served.
Food Quality
Numerous reviews indicated that the food was often cold, poorly prepared, or lacking in quality, leading to dissatisfaction.
Service Speed
Customers experienced long wait times, both in the drive-thru and when ordering in-store, with some reporting delays even after ordering via the app.
Kiosk Issues
The reliance on kiosks for ordering was criticized, with many customers finding it impersonal and causing delays.